Assistant Manager, Sales Performance & Efficiency Service Logistics, APAC - Military veterans preferred

About us

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs. DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.

We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities and being the global benchmark for responsible business practice.

Responsibilities

• Work closely with Global and Regional sales performance team to identify and improve sales processes and productivity
• Lead and monitor sales performance initiatives for APAC Service Logistics to ensure alignment of KPIs between global and regional functional teams
• Provide regional sales performance reporting and analysis to key stakeholders
• Support senior stakeholders in yearly budgeting & forecasting activity by providing sales insights from CRM Data
• Ensure data quality in for all Sales entries to enable clean reporting baseline.
• Ability to work alongside cross functional teams and regional stakeholders to provide latest update on CRM platform (Salesforce.com)
• Ensure alignment across countries and regions on sales reporting standards
• Champion continuous improvement in sales processes to ensure efficiency and document best practices
• Track and monitor targets and provide initial level of customer engagement for valid targets/ leads.
• Execute leads generation activities through CRM, Sales Navigators and other available tools
• Drive and lead shape customer engagement experience with DHL Service Logistics Commercial teams

• Ensure that tender/RFQ documents are aligned with global business and marketing standards to deliver a customer centric bid experience
• Works closely with Global Service Logistics and cross countries team to drive continuous improvement on tender process (Sales collaterals, Value Propositions, Pricing & Messaging, existing case studies and Sales Narrative)
• Identify market segments and current market demands so as to meet customer's supply chain needs
• Provide commercial contracting oversight and guidance on O2D processes for all tenders and renewals to ensuring contracting efficiencies.
• Provide marketing coordination especially on sales contents creation to opportunity engagement

Requirements

• Minimum of 3 to 4 years of experience (logistics industry preferred).
• Independently performs assignments to achieve stated objectives.
• Salesforce experience preferred.
• Strategic and conceptual thinker.
• Experience working with cross-country and cross-cultural ad hoc teams. 
• Excellent communication skills.
• Strong analytical and problem-solving skills.
• Knowledgeable in Business/commercial background