Director, Change Management - Military veterans preferred

Freedom Mortgage


Marlton, New Jersey, United States of America
Risk Management
JR105433
Full time
Hybrid

Summary:

The Director of Change Management is responsible for leading and overseeing the implementation of organizational changes. This role involves developing strategies, communication plans, and training programs to ensure smooth transitions and successful adoption of changes within the company. The Director collaborates with senior leadership, project managers, and various stakeholders to drive change initiatives. Additionally, this role will analyze the impact of changes, monitor progress, and provide guidance to teams to achieve desired outcomes. Strong leadership, communication, and project management skills are essential for this role.

Essential Job Duties and Responsibilities:

• Change Strategy & Planning

  • Develop and execute a comprehensive change management strategy aligned with organizational goals and transformation programs.

  • Conduct change impact analyses and readiness assessments to determine potential challenges and resource needs.

• Leadership & Stakeholder Engagement

  • Serve as a trusted advisor to executives and leaders, providing guidance on change impacts, adoption strategies, and communication approaches.

  • Build strong relationships with stakeholders at all levels to drive buy-in and support for change initiatives.

• Change Execution

  • Lead the design and delivery of change management plans, including communications, training, stakeholder engagement, and reinforcement activities.

  • Establish feedback loops to monitor adoption, address resistance, and ensure sustainable change.

• Culture & Capability Building

  • Embed a culture of agility and continuous improvement by developing tools, templates, and training for leaders and employees.

  • Coach managers and supervisors on their role in supporting change within their teams.

• Measurement & Reporting

  • Define and track change adoption metrics, providing data-driven insights to leadership on progress and risks.

  • Continuously refine change management processes based on lessons learned and industry best practices.

Other Job Duties and Responsibilities:

• Performs other related duties as assigned.

• Comply with all company policies and procedures.

• Maintain regular and punctual attendance.

Supervisory Responsibilities:

This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong understanding of change management principles, methodologies, and tools (e.g., Prosci ADKAR, Kotter’s 8-Step).

• Exceptional communication, facilitation, and influencing skills.

• Ability to manage multiple large-scale initiatives simultaneously with attention to detail and deadlines.

• Analytical mindset with experience using data to guide decision-making.

Education and/or Experience:

• Bachelor’s degree in Organizational Development, Business Administration, Human Resources, or related field (Master’s preferred).

• 12+ years of experience in change management, organizational development, or transformation leadership roles.

• Proven track record of leading enterprise-wide change initiatives in complex, matrixed organizations.

Certificates, Licenses, Registrations:

• Prosci Change Management Certification

• Project Management Professional (PMP)

Key Attributes:

• Strategic thinker with strong business acumen.

• Collaborative leader who builds trust and drives results.

• Resilient and adaptable in the face of change.

• Passion for helping people and organizations succeed during transformation

Work Complexity:

Problems and issues faced are numerous and , and require detailed information gathering, analysis and investigation to understand the problem. Problems typically impact many departments. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

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