Cyber Security- Service Delivery Manager (Secret) - Military veterans preferred

Position Title: Cyber Security- Service Delivery Manager
Location: Redstone Arsenal, Huntsville, AL
Relocation Assistance: None available at this time
Remote/Telework: No – Not available for this position
Clearance Type: DoD Secret
Shift: Day shift
Travel Required: Up to 10% of the time

Description of Duties:
This position supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract.

The Cyber Security -Service Delivery Manager (SDM) is responsible for ensuring consistent, reliable, and efficient cybersecurity service delivery within a technical domain. The SDM ensures high-quality service and drives continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team
development. This role acts as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support. The ideal candidate brings strong leadership, interpersonal, and management skills, along with a solid understanding of cybersecurity services, enterprise operations, and mission-critical IT environments.

Key Responsibilities:

• Service Level Management:

• Team Leadership and Development:

-Foster a culture of continuous improvement and knowledge sharing. Ensure the team has the necessary skills and resources to deliver excellent service.

• Incident and Problem Management:

· Oversee resolution of major incidents and problems impacting cybersecurity service delivery. Coordinate internal IT
teams to drive root cause analysis, After Action reports, and remediation solutions.

• Service Engineering Principles:

· Understand, evangelize, and enforce service delivery lifecycle principles (envisioning, design, plan, stabilize, and deploy
phases).

• Change and Release Management:

· Collaborate with Change Management to ensure changes to cybersecurity services are implemented effectively,
efficiently, and with minimal disruption.

• Continuous Improvement:

• Reporting and Communication:

-Provide regular reports on service performance to senior management and business stakeholders.

• Vendor Management:

-Manage relationships with key IT and cybersecurity vendors, ensuring services meet contractual obligations.

• Budget Management:

-Contribute to development and management of the service delivery budget. Track and control service delivery costs.

• Control Account Management:

• Operations Maintenance and Sustainment:

-Oversee and actively participate in operational maintenance and sustainment activities.

• Resource Management:

- Optimize allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs

The successful candidate will:

• Have strong relationship management skills
• Be able to communicate effectively with both technical and non-technical audiences
• Be able to work under pressure and manage multiple priorities effectively

Minimum Qualifications:

• Must be a US citizen
• Must have an active DoD Secret Security Clearance
• Must have 12, or more, years of general (full-time) work experience (May be reduced with completion of advanced degree in related discipline)
• Must have 5, or more, years of experience in an IT Service Delivery Manager or similar role.
• Must have 1, or more, years of experience working in a management or leadership role.
• Must have experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments.
• Must have an in-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management.
• Must have excellent analytical, problem-solving, and decision-making skills.
• Must have experience with service management tools (e.g., ServiceNow, BMC Remedy).
• Must have 1, or more, current DoD 8570 or 8410 compliant certifications

• Have a bachelor's degree, or higher, in computer science, Information Technology
• Have an active DoD Top Secret with SCI security clearance.
• Have experience in a specific industry (e.g., MDA, DoD IT Operations).
• Have Project management experience.
• Have an ITIL v4 Foundation Certification (Managing Professional preferred).

Compensation:
Salary Range: $145,000 – $170,000 annually. Final compensation is based on experience, education, and directly relevant certifications.

Application Instructions:
Resumes must be submitted in month/year format to be considered. Candidates must be fully truthful in their application. Dishonesty or misrepresentation may result in disqualification.

About Aegis Aerospace
We are a woman-owned space and technology company headquartered in Houston, TX. Our primary objective is to support the Department of Defense and NASA in achieving their missions to defend the security of our country, reach new heights and to discover the unknown. We employ some of the brightest, most experienced engineering and technology experts in the U.S.

To learn more about Aegis Aerospace, visit our website at www.aegisaero.com

Equal Opportunity Employer / Protected Veteran / Disability

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