Medical Office Receptionist - Military veterans preferred

Valor Healthcare, Inc.


Description:

Valor Healthcare is looking for three passionate Medical Office Receptionists to join our team at the Community Based Outpatient Clinic (CBOC) in Ft. Pierce, FL.

About Us

Valor Healthcare operates over 50 VA Community Based Outpatient Clinics (CBOCs) in the United States as a contractor for the U.S. Department of Veterans Affairs. Valor provides a full range of medical services to veterans through the operation of CBOCs, tailored to meet the specific needs of local VA medical centers. Our comprehensive set of services includes primary care, diagnostics, laboratory, telehealth, behavioral health, and more.

About Our Benefits

Competitive Wage ($20-22.50/hour)

Great Work/Life Balance - No Nights/Weekends

401(k) with Employer Match

Excellent Benefits including medical, dental, vision, prescription

Generous PTO including vacation, sick, paid holidays

Interview & Onboarding Instructions

• Pre-Screening Dates: Selected candidates will complete a recruiter phone interview between September 16th and September 23rd (Recruiter will communicate with you to schedule a time)
  
• Interview Date: If selected, you must attend an in-person interview on Thursday, September 25th, 5:30- 7:30pm EST.
  
• Interview Details:
  
  • Duration: ~30 minutes
    
  • You must be prepared to accept a position and begin the onboarding process immediately
    

Required Documentation:
Please bring two forms of identification, which must include one of the following primary documents:

• A Real ID compliant drivers license, or
• Unexpired U.S. passport, or
• Permanent resident card

And one of the following secondary documents:

• Original birth certificate with appropriate seal, or
• Social Security card

Important: All names must match exactly across all documents.

Position Summary

As a Medical Office Receptionist (MOR), you will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan. The MOR is responsible for providing excellent customer service as the first point of contact for patients/callers. This role primarily involves answering high-volume incoming calls, scheduling appointments, verifying patient information, and directing inquiries to the appropriate staff or department. The MOR ensures accuracy and efficiency in handling patient needs while maintaining confidentiality and professionalism in compliance with Valor Healthcare and VA regulations.

Core Responsibilities

• Actively assists with the administrative support related to patientcare.
• Inputs all patients' information into VISTA/CPRS.
• Verifies any and all clinical reminders “due” at the time of each patient visit are completed prior to check out.
• Check patients in and/or out of the clinic.
• Schedule clinic appointments.
• Answers phones and timely relays messages.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
• Remain focused on achieving excellent clinical outcomes through data input accuracy and within the specified VA guidelines.• Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Participate in the clinic's outreach events to help support the clinic's enrollment initiatives.
• Support patient enrollment and retention in appointments, follow-up visits or nurse visits.
• Embrace and support new initiatives, whether clinical or operational.

Qualifications

• High School Diploma/GED or equivalent education
• Strong computer skills, EMR experience preferred
• Demonstrated high quality customer service & organization skills
• Minimum, 1-year experience in a clinical or call center environment (preferred).
• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract
• Proficiency in written and spoken English.
• Energetic and optimistic demeanor
• This is considered a safety sensitive position.

Final compensation will be based on relevant factors including work experience, skills, certifications, and internal equity.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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