Global BPO - Change Management Analyst - Military veterans preferred

2025-09-17
DHL (https://group.dhl.com/en.html)
Other

/yr

  full-time   employee


Maastricht
Netherlands

DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal dedication – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today at our DHL Maastricht location which is DHL Express’ finance expertise center, from which high-quality and complex financial services are provided for the region and steered globally by the global process owners. This Shared Service Center offers employment to over 550 employees, with 40 nationalities, who speak 34 languages.

For the Global Business Project Organization (BPO) department, DHL Express is looking for a motivated and results-oriented colleague who can support to develop and administer change management protocols, philosophies and processes to enable successfully delivery of projects, while ensuring optimal stakeholder / user levels of satisfaction, system uptake and understanding, meeting the timescale and quality parameters in line with overall business objectives and needs, Group guidelines and policies.

About the team

Our Project Management and Business Analysis teams focus on the deployment of various systems, processes and tools across the Express Finance Organization, with several projects now touching other functions such as Operations, Pricing and Sales. These teams work in tandem with our Service Quality team which can be further classified into 4 distinct sub-functions:

  1. Change Management analysts: leading the end-to-end change management strategy throughout the project lifecycle and ensuring optimal acceptance and uptake of deployed systems and processes.

  2. Technical analysts: providing state of the art performance management support and reporting capabilities to accurately measure the realized benefits of a system process that has been deployed (quantitative and/or qualitative)

  3. Centralized Controls analysts: ensuring compliance with, and strict adherence to, CRISP centralized control procedures regarding internal control/ audit related activities. Fulfillment of legal and regulatory requirements relating to data privacy regulations, segregation of duties and account mapping in financial systems

  4. Support expertize and ticket handling: providing issue resolution services from ticket queues within agreed SLA timeframes

How will you contribute to the success of DHL?

As a Change Management Analyst you will work closely with country/ entity teams and management hierarchies to introduce the concept and expected benefits of Finance system(s) that are scheduled for upcoming deployments, to factor in all relevant considerations to successfully deploy this system(s) and to manage the people element that is associated with the planned change. Furthermore, you will guide system users through critical periods of potential uncertainly and where strong stakeholder management skills are essential, aiming to ensure optimal uptake and correct usage of the tools or processes, in a fully compliant manner, and bringing about tangible benefit realization within the shortest timeframes.

  • Design, communicate and implement professional change management, planning and execution of assigned workstream delivery
  • Actively assist in professionalizing Change Management through accepted standards and methodologies to ensure:

- the highest level of system uptake by users/ stakeholder engagement

- optimal levels of understanding and change acceptance, based on benefit realization tracking and a first class communication plan

  • Driving continuous improvement in project (pre/post)-deployment phases and leading these project cycle phases
  • Gaining and relaying critical feedback back into the Project Team to ensure optimal project landscape for existing and subsequent deployments
  • Resolving and mitigating fear and/or resistance associated with change
  • Support to deliver the designing of methodology and enabling organization in adoption of concept
  • Support process design workshops and Agile sprints
  • Building relationships with process/ product owners and developers within specified area(s) to help further optimize deliverables

  • Helping to constantly assessing the business landscape for future business opportunities and optimization opportunities for BPO projects

Do you have what it takes?

  • Minimum Bachelor’s degree or equivalent, ideally in a related field (such as Finance, IT or business);
  • Solid Finance process knowledge (OTC, FA area);
  • Beneficial to possess experience/ certifications in Change Management, LEAN, Six Sigma or First Choice;
  • Analytical skills, able to think and act with a cross-organizational and cross-process approach;
  • Excellent communication and presentational skills;
  • Minimum of 2 years working experience in a Project Management, Business Analysis and/ or Stakeholder Management type of role;
  • Beneficial to have a digital mindset with experience in automated Project Management solutions.

What's in it for you?

You will work in a great place, as DHL Express is a certified Great Place To Work. This means you will work in an environment where trust and safety are core values! Next to this, we also offer:

  • A competitive salary, bonus incentives and a strong pension scheme;
  • Great onboarding and an intensive 100 days induction program;
  • A wide range of employee benefits that support your wellbeing;
  • Availability of a wide range of training and development packages;
  • Social events;
  • A job within a company that pays attention to our environment and future;
  • RCS Grade K

Interested? Please apply by sending us your CV and motivational letter.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic
? DHL Finance Services B.V. Pierre de Coubertinweg 5, 6225 XT
Bob Stijnen
Talent Acquisition and Development Expert
DHL Finance Services B.V.
Pierre de Coubertinweg 5
6225 XT Maastricht

 

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