DEPOSIT OPERATIONS ANALYST - Military veterans preferred

Join Our Deposit Operations Team as a Deposit Operations Analyst! 

Are you detail-oriented, analytical, and passionate about supporting both customers and internal teams? 

Join our Deposit Operations team and play a key role in delivering accurate, timely, and high-quality support to our branch staff and customers. 

This position is responsible for a wide range of operational functions, from processing ACH and debit card transactions to wire transfers, reporting, account research, and regulatory compliance.

Position report to Deposit Operations Supervisor.

What You’ll Do:

• Provide direct support to branch staff and customers via phone, mail, and email to resolve questions and concerns quickly and effectively.
• Prepare, analyze, and distribute critical reports to support data-driven decision making across departments.
• Process and post ACH credits, debits, originations, returned deposits, non-posted items, and domestic/international wire transfers accurately and on time.
• Serve as a backup for the Retail Operations Supervisor and Deposit Operations Supervisor, assisting with rates, product management, testing, procedures, and branch support.
• Research and process subpoenas, summons, and escheatment of accounts.
• Handle debit card disputes, chargebacks, general ledger postings, reconciliations, and cash management functions.
• Ensure accuracy of customer accounts by returning invalid checks and closing long-term delinquent accounts.
• Process W-8 forms, federal withholding, and charge-off reporting to credit bureaus and ChexSystems.
• Comply with all applicable banking regulations, including the Bank Secrecy Act, Patriot Act, OFAC, and NACHA.

Why join Walden Savings Bank?

At our core, we believe in investing in our people. When you join our team, you're not just starting a job — you're building a career with a community-focused organization that’s committed to your growth, well-being, and success.

We offer competitive benefits and a workplace culture that supports both professional development and personal fulfillment, including:

• Comprehensive Medical, Dental, Vision, and supplemental health options
• Benefits available for both Full-Time and Part-Time employees
• 401(k) with employer match to support your future
• Tuition assistance up to $5,250 annually to help you grow your skills
• Paid time off, holidays, and flexible schedules (based on position)
• Performance-based pay increases and employee recognition programs
• Free checking account, loan discounts, and other financial perks
• Dress Down Fridays and a fun, inclusive work environment
• Opportunities to give back through our Community Service Program
• Ongoing mentorship, cross-training, and career advancement support
• Long-term disability, life insurance, and more for your peace of mind

Back Office Core Hours

Monday – Friday 8:15 am – 5:00 pm

Pay Information

The hourly pay range for this role is $25.74 to $32.18, based on years of experience, skill set, qualifications and other relevant factors. 

Incentive compensation is available based on bank and individual performance goals. Paid out annually (based on hire date)

Experience

 Two to Five years of similar or related experience, including time spent in preparatory positions.

Education/Certifications/Licenses

 A two-year college degree or completion of a specialized course of study at a business or trade school is preferred.

Interpersonal Skills

 A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically, it includes subject matter experts as well as first level middle managers.
 

Other Skills

Physical Requirements (with or without reasonable accommodation): 
 

This position primarily involves sedentary work with minimal physical exertion and occasional lifting of up to 25 lbs. The role may occasionally require the ability to navigate stairs in emergency situations. Routine use of standard office equipment such as telephones, copiers, calculators, and computers expected, with computer-based tasks typically performed for an average of 6-8 hours per day, as needed. The ability to work extended hours whenever required or requested by management. Travel may be necessary and could involve various modes of transportation, including driving or riding in an automobile, using commercial airlines, rental vehicles, or public transportation, and staying in public lodging facilities. Regular, reliable, and timely attendance is an essential function of this role. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential job functions.

Working Conditions (with or without reasonable accommodation):

Work is typically indoors in climate-controlled shared work environment with moderate noise.

Mental and/or Emotional Requirements

The successful candidate will be able to perform the essential functions of the role independently or collaboratively as part of a team. 

This includes the ability to plan and manage work activities for themselves and others, understand and follow written and verbal instructions, and communicate information clearly and logically. 

Strong attention to detail and accuracy in performing basic mathematical calculations is important. This role requires professionalism, patience, and the ability to interact respectfully with individuals from diverse backgrounds, both within and outside the organization, while delivering exceptional customer service. 

The candidate should be able to manage responsibilities effectively in a dynamic environment with shifting priorities, deadlines, and the need for accuracy. 

Maintaining confidentiality and demonstrating sound judgement in handling sensitive information is essential. 

As an Equal Opportunity / Affirmative Action Employer, Walden Savings Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about or disclosed their own pay or the pay of another employee or applicant.