Software Documentation Writer - Military veterans preferred

MSA, The Safety Company


Software Documentation Writer

US-PA-Cranberry Twp

Requisition ID: 2025-9179
Type: Full-Time
# of Openings: 1
Category: Engineering

Overview

Are you someone who is passionate, motivated, and driven to make a difference?  If so, MSA Safety is the perfect fit for your career. 

 

At MSA, SAFETY is who we are AND it is what we do.  We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world.  We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. 

 

Are you in?  Read on for more details about this particular role.

Responsibilities

• Redesign and standardize software documentation for end users (including API documentation and Release Notes)
• Work with internal stakeholders like legal, software engineering, compliance, UX/UI teams, and marketing product managers to create and adapt quality guidelines based on business needs
• Gather, analyze, and acquire subject knowledge of products by collaborating with subject matter experts to acquire product samples and product knowledge to ensure thorough understanding of product usage
• Participate in product planning meetings, demos, and reviews to stay up-to-date on software features and enhancements
• Provide engineering teams with hands-on writing support from initial outline, and rough procedures, to final documentation
• Own and drive all Content Management System relevant process steps to support the creation of the multilingual language set

Qualifications

• Proficiency in the following applications:
  • MadCap Central
  • MadCap Flare
  • Sharepoint
• Proficiency in HTML/CSS
• Familiarity with API documentation tools (e.g., Swagger, Postman) and developer documentation processes
• Basic understanding of programming concepts and languages (e.g., Python, JavaScript) is a plus
• Proven ability to identify opportunities for improvement (within team's span of control)
• Demonstrated ability to juggle multiple timelines/priorities
• Proactive and strong communication skills
• Proven ability to collaborate within a team environment, supporting others and asking for support, as needed
• Demonstrated ability to connect and network cross-functionally to understand key stakeholders by project.
• 3 years or more creating software documentation for end users

Education Required:

 

• Bachelor's degree in Technical Writing, English, Communication, Information Systems, Software Development, or related field
• SCRUM Master Certification

 

#LI-GM1

 

MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA’s policy not to discriminate against any employee or applicant for employment on the basis of the person’s age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran’s status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.

If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know.Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.



Equal employment opportunity, including veterans and individuals with disabilities.

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