Junior Technical Writer - Military veterans preferred

Mitchell International


Junior Technical Writer

US--Remote

Job ID: 25-18336
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.

Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

This is a full-time remote position that can be located anywhere in the U.S. Applicants must have current and ongoing authorization to work in the US without employer sponsorship.

• Draft, monitor, and evaluate technical and training content, ensuring comments and questions are addressed and content is updated accordingly.
  
• Leverage AI tools to facilitate our stakeholders’ capability to self-serve in regards to queries and simple content generation based on the material and structure we build into our systems.
• Utilize in-product guidance tools to provide “just in time” support exactly when and where our customers need it.
• Edit submitted content for clarity and style, ensuring information is technically accurate.
• Stay current on any product updates and issues that may require knowledge solutions.
• Work closely with other departments such as product development to improve integration and facilitate the seamless exchange of information.
• Promote knowledge sharing of the organization's information and experience both inside and outside the organization.

• Bachelor Degree in Technical Writing or equivalent work experience.
• Knowledge with building and managing relationships with project managers and  subject matter experts.
• Familiar with in-product guidance tools like WalkMe.
  
• Experience writing technical training material.
• Experience writing for the web.
• Familiar with editing SME submitted content for clarity and style.
• Familiar in content organization for both workflow and ease of search.
• Experience following corporate style guides.
  
• Experience with DITA and Heretto is a plus

Software Knowledge:

• Experience with Source Control Applications (e.g. TFS).
• Experience with Madcap Flare  and Capture preferred.
• Experience with other content authoring tools (e.g. FrameMaker, RoboHelp, MS Word, InDesign, XHTML, CSS) and image capture tools (e.g. SnagIt, Photoshop) acceptable.

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