Posting Number:20255744VPosition Title:Conference Assistant Posting TypeStudentHours/week:10-12Eligibility:Work study preferred but open to all studentsSemester2025-2026 Academic YearLocation Galberry HallDetailed Work Schedule
10-12 hours per week
Number of positions:1Department:508-Office of Conference ServicesContact Name:Alexis JankowskiContact Phone/Extension:610-519-7595
Position Summary Information
Job Description Summary:
Serve as a positive representative of the university by providing professional customer service to university community, conference and event participants, and campus visitors
? Manage and distribute information throughout the office by answering the phones, responding to emails, filing, making calls to other service providers, overseeing office printers, and any other office needs
? Assist external clients with inputting event requests through scheduling system
? Engage in regular communication with upcoming clients to assist them with planning the details of their camp, conference, or event
? Answer questions from guests, vendors, and campus constituents in a timely manner
? Assist with conference and event needs, which may include but are not limited to room set ups and creating setup diagrams
? Keep an inventory of chairs, tables, easels, coat racks, linens, and all other equipment clients can request to reserve
? Communicate with campus partners regarding events
? Continue to network and build relationships with other on-campus offices to facilitate improved collaboration when planning for and hosting camps, conferences, and events
? Research prospective clients to ensure all guests are inline with University mission
? Assist Full Time staff with development of client databases
? Conduct customer feedback surveys with the intention of helping grow the department and develop services
? Continue to improve office organization and create resources to streamline existing processes
? Assist full time staff with any additional Auxiliary Services projects and tasks
? Other duties as assigned
Requirements:
? High School Diploma
? Enrolled Villanova Student
? 1 year of OCS summer experience
? MS Office experience
? Ability to understand and learn new software
Additional Information:
Solid work ethic, can perform manual labor, have hospitality industry/customer service skills and experience, and a demonstrated ability to interact/work well with others.
- Excellent verbal and interpersonal skills and a strong commitment to customer service.
Physical Demands Summary:
All employees of Conference Services:
- Ability to lift/push/pull 25-45 pounds.
- Ability to stand for extended periods of time.
Wage Rate:$15.00 per hour
