District OFR Product Head,SHD&EAD - Military veterans preferred

Job Description:

Key Account Contacts

1.Lead in engagements and strategic customer interfaces with Key Account Contacts

2.Respond to Key Account enquiries and complaints

Customers – New & Existing

1.Identify and develop potential, sustainable customer relationships

2.Ensure OFR operations respond to customer enquiries/complaints in a professional manner

Branch OFR Operations

1.Provide leadership in the areas of product and business development, resource utilization in branch OFR organization

2. Lead the development, implementation and localization of key OFR initiatives and programs

3.Facilitate and support branches’ efforts in maintaining healthy relationships with trade bodies and government agencies & authorities

4.Overview existing service offering for potential product enhancement, i.e. new routings

5.Co-ordination (new services) for Danmar Lines LCL

Carriers/Other Suppliers

1.Carrier contact/negotiation (OFR) according to corporate policy and local requirements

2. Carrier contract/relationship and performance management

3. Approve renewal/appointment of Carriers/Suppliers

Port Authority/Customs

1.Build and maintain strong relationships with regulatory agencies in districts

2. Liaise with regulatory agencies to ensure operations comply with all regulatory requirements in districts

Marketing & Sales

1. Interact with Marketing & Sales (at district level) in terms of operation, pricing

2.Contribute to and co ordinate information & activities to support the Bid Team’s efforts in securing prospective accounts and managing opportunities

Overseas Stations

Liaise with Overseas Stations on any escalation issue in the district Stations on any escalation issue in the district

Product Management

Defines, implements, monitors and enforces service and quality standards at district level in cooperation with product management

Business Performance & Results

1.Responsible for operational result at district level OFR 

2. Analyses costs and cost structure of production on district level, and derives improvement measurements and actions

3. Lead FCL/LCL product maintenance

Championing Quality & Improvement

Responsible for constant improvement and optimization of production means (cost 

management)

Business Planning

Take part of the annual planning process ensuring overall OFR develops, a realistic plan 

that supports the agreed strategies, maintain or improve market share and service levels, while meeting contribution levels to the network

Business Management

1. Responsible for operational management, Traffic management, Technical support (buying, 

capacity etc.) in district

2. Set OFR specific policies, standards and instructions in alignment with Global, Regional & Country OFR

3. Take part in defining and communicating targets to operational units on district/branch level

4. Responsible for operational management, Traffic management, Technical support (buying, capacity etc.) in district

5. Support Customer Implementations of new customer solutions and processes

6. Communicate and monitor the deployment of regional and country policies and procedures, while allowing localization to meet local environment needs & requirements

7. Develop a culture of quality, service excellence, flexibility and cost consciousness.

8. Develop a team spirit and multitasking capabilities within the team.

9. Plan, organize and direct an efficient and effective function.

10. Develop IKOs/KPIs with team members and monitor individual performance.

11. Conduct performance appraisal, including coaching

12. Manage the allocation of appropriate resources and commitment of staff to the achievement of district objectives and targets.

13. Identify training needs and opportunities to develop a highly skilled functional team.

Job Description:

1. Excellent knowledge of OFR product, international trade, logistics. Adequate knowledge on OFR related legal, risk management.

2. Excellent knowledge of OFR operation flow

3. Excellent knowledge of Gateway handling flow

4. Excellent knowledge of market intelligence

5. Excellent knowledge of vendor management

6. Excellent knowledge about OFR rate structure

7. Excellent knowledge of OFR cost calculation

8. Excellent knowledge of continuous improvement on personal skill

9. Excellent knowledge of developing others

10. Excellent knowledge of teamwork

11. Good knowledge of DMAIC

12. Good knowledge of company OFR systems

13. Good knowledge of company OFR customers

14. Good knowledge of making customer more successful

15. Good knowledge of driving high performance

16. Good knowledge of shaping direction

17. Good knowledge of OFR quotation process

18. Good knowledge of finance

19. Good knowledge of ISO audit

20. Good knowledge of sales

21. Commitment to confidentiality

22. Excellent time management

23. Excellent communication and interpersonal skill

24. Excellent consultative skill

25. Excellent problem solving skill

26. Excellent presentation skill

27. Excellent influencing skill

28. Excellent Leadership skill

29. Good training skill

30. Good coaching skill

31. Good MS (Excel/PPT/Word etc.) skill

32. Good planning & organization skill

33. Good data analysis skill

34. Logical thinking

35. Experience of Freight Forwarding/Carrier/Supply Chain Management

36. 9 years & above working experience preferably in Freight Forwarding/Logistics Industry and at least 4-5 years management experiences.

37. Bachelor degree and Above

38. Good command of both written and spoken English