Location: Austin, Texas, United States of America

Requisition ID: R32669

Position_Type: Full time

Job Description

We’re looking for a strategic, data-driven, and collaborative leader to join our Marketing Business Operations team as the Marketing Business Operations Manager for North America. You’ll be part of a global business operations team dedicated to powering Marketing’s success by shaping efficient processes, driving execution, and surfacing insights that fuel growth across marketing and sales.

If you’re energized by cross-functional collaboration and solving problems, this is your chance to be a trusted partner, educator, and communicator at the heart of our growth engine.

What You’ll Do

Be the Connector

• Serve as the business lead for NA Field Marketing, aligning efforts across Sales, XDR, partners, global field, integrated marketing, and performance channels.

• Partner with Sales and XDR on data, tactics, and pipeline strategy to ensure shared success.

• Represent Marketing with analytics and campaign ops teams, advocating for priorities and needs.

Drive Operational Excellence

• Develop and implement marketing processes that align to global standards across Field Marketing teams to ensure streamlined operations and consistency.

• Lead cross functional core meetings and program manage key campaigns—driving alignment, efficiency, and impact across initiatives.

• Identify and lead opportunities for process improvement in partnership with global marketing operations.

• Apply program management expertise to ensure marketing initiatives are executed seamlessly across stakeholders and timelines.

Enable & Educate Teams

• Act as a strong educator and proactive communicator, leading trainings that ensure the NA marketing organization is equipped with the knowledge and tools to succeed.

• Manage training documentation and onboarding programs for new hires.

• Create enablement tools and documentation for Sales and Marketing teams, ensuring clarity on reporting methodologies and processes.

Lead with Insights

• Utilize business and marketing data to surface opportunities, risks, and recommended actions.Translate strategies into clear next steps in partnership with Marketing Ops and Analytics.

• Drive visibility and decision-making by leading NA cross-functional meetings and delivering impactful reporting.

What You’ll Bring

• 5-8 years of experience in business operations, marketing operations, and/or program management

• Strong analytical skills—you don’t just report on data, you know how to turn it into a story and a plan.

• Excellent program management skills with the ability to drive multiple initiatives forward.

• A passion for cross-functional teamwork—you thrive on collaboration and making connections.

• Curiosity, proactivity, and problem-solving—you anticipate challenges and act before they become roadblocks.

• Strong communication skills with the ability to proactively align and influence across teams.

• Ability to adapt quickly in a fast-paced environment.

#LI-WO1

The US annualized base salary range for this position is $116,000.00-$174,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Equal employment opportunity, including veterans and individuals with disabilities.

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