Documentation Auditor - Military veterans preferred

Documentation Auditor

Department: Quality Control

Reports to: Quality Control Manager

Location: Liverpool

Full-Time: A typical work schedule is standard business hours, 8:30 a.m.– 5:00 p.m., with the flexibility to handle escalations or support during peak times or special projects.

Pay Schedule: Weekly

Non-Exempt: Compensation starts at $44,000 to $55,000 annually, depending on experience.

Shift Differential: 2nd Shift, +$1. hour , 3rd Shift, +$2. Hour (Based on hours worked)

Benefits: Begin the first day after the first two full months of employment

****The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person’s contributions and understand that every role has unique requirements that influence compensation; however, different roles may require different levels of expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels. Our goal is to ensure that compensation remains equitable, aligned with the demands of each position, and reflective of each employee’s unique value.

Position Summary

This role plays a critical part in supporting our organizational goals. The Documentation Auditor is responsible for reviewing, verifying, and maintaining the accuracy and compliance of company documentation across multiple systems. This role ensures that records, reports, and internal documentation meet established standards, policies, and procedures. The ideal candidate will be highly detail-oriented with strong organizational skills and experience in documentation platforms.

Essential Functions

The essential functions include, but are not limited to, the following:

• Audit documentation for accuracy, completeness, and compliance with company standards and regulatory requirements.
• Review and verify records across SharePoint, JIRA, HubSpot, and Microsoft Office applications.
• Identify and correct errors, inconsistencies, and gaps in documentation.
• Maintain detailed logs of audit results, including errors, resolutions, and recurring trends.
• Collaborate with teams to improve document workflows, version control, and reporting accuracy.
• Assist with training and supporting employees on documentation standards and processes.
• Generate audit reports and summaries for management review.

Minimum Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of experience in documentation review, auditing, or quality assurance.
• Proficiency with:
  • SharePoint
  • JIRA
  • HubSpot
  • Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
• Exceptional attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a deadline-driven environment.
• Demonstrated ability to collaborate effectively across departments and with executive leadership.

Additional Responsibilities

Employees may be required to perform duties outside their primary responsibilities or assigned department, as reasonably requested by management. These duties may occasionally occur outside regular working hours, provided they align with applicable labor laws.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. 

May be exposed to varying temperatures, noise, dust, and printing chemicals.

• Office environment with extended periods of sitting and computer use.
• Regularly required to sit, stand, and walk.
• Ability to work at a computer for extended periods.
• May occasionally be required to lift up to 20 pounds.

Note

This job description in no way states or implies that these are the only duties to be performed by this position's employee(s). Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements. They are subject to possible modification to accommodate individuals with disabilities reasonably.
 
 Immediate Mailing Services, Inc. is an equal opportunity employer and values diversity. Immediate Mailing Services, Inc. is a drug-free workplace that is compliant with applicable ADA regulations. Immediate Mailing Services, Inc. is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age / Immigration Status / Criminal Convictions / Height / Weight, or any other protected class/status. Immediate Mailing Services, Inc. is committed to diversity and inclusion. We seek employees and customers from all backgrounds to join our teams, and we encourage them to bring their authentic, original, and best selves to work. Our employees are expected to do the same. All employment decisions are based on qualifications, merit, and business needs. The company is an equal opportunity employer, a drug-free workplace, and complies with ADA regulations as applicable, including Veterans Disabled.
 
 To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to their health, safety, or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.