Team Leader - OFR - Military veterans preferred

Job Description:

- Lead and manage a team, providing guidance, support, and coaching to team members.

- Ensure the team's daily work activities are executed efficiently, meeting established deadlines and quality standards.

- Monitor and track team performance, regularly reviewing KPIs and taking corrective actions as needed.

- Collaborate with other departments or teams to ensure seamless workflows and effective communication.

- Identify process improvement opportunities and implement strategies to enhance team productivity and efficiency.

- Conduct regular team meetings to communicate goals, provide updates, and address any challenges or concerns.

- Handle escalated customer issues or complaints, resolving them effectively and ensuring customer satisfaction. 

- Collect and Identify data trends, patterns to provide data-driven decision support for management.

Key Capabilities / Competencies:

- Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team.

- Strong problem-solving and decision-making abilities.

- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

- Adaptability and flexibility to handle changing priorities and demands.

- Ability to work collaboratively with cross-functional teams and stakeholders.

- Fluent written and verbal communication skills in the required language(s) for the role.

- Proficient in Excel, familiar with pivot tables, formulas, charts, and other functionalities.

- Possess OFR operation knowledge.