Job Description:
Business Strategy & Product Development
1.Develop and execute China-specific FCL business strategies to meet or exceed revenue, profit, and market share targets, leveraging DHL’s global network and local market insightsÂ
2.Lead collection and analysis of China FCL market intelligence.
3.Drive design, launch and optimization of China-market FCL services. Define clear value propositions for new services and partner with sales to develop training for consistent customer communication.
Team Management & Talent Development
1.Lead, mentor, and develop a multi-functional FCL team with a focus on fostering a culture of collaboration, accountability, and innovation.
2.Set clear performance objectives for the team, conduct regular performance reviews, and provide coaching to drive professional growth and retention.
3.Ensure effective cross-departmental collaboration to deliver integrated logistics solutions for customers.
P& L Management
Trade budget achievement; capacity planning&execution; performance management              Â
Product pricing&Yield
Local procurement; Yield optimization
Operational Excellence & Compliance
1.Oversee end-to-end FCL operations, including carrier selection, route optimization, cargo booking, documentation, and on-time delivery, to ensure operational efficiency and minimize costs.
2. Implement and maintain DHL’s global operational standards and compliance requirements, including adherence to local regulations and international trade rules.Â
3.Proactively address operational issues and implement corrective actions to improve service quality and customer satisfaction.
Customer Relationship Management & Service Quality
1.Build and maintain strong relationships with key customers and key carriers to secure preferential rates, capacity guarantees, and long-term partnerships.
2.Monitor customer feedback and lead initiatives to enhance service qualityÂ
3.Ensure the team delivers consistent, high-quality customer service that aligns with DHL’s brand promise of “Excellence. Simply Delivered.
Financial Management & Reporting
1.Manage the FCL business’s P&L, including budgeting, forecasting, and cost control to ensure profitability.
2.Prepare regular business reports for senior leadership, providing data-driven insights to support strategic decision-making.
3.Identify cost-saving opportunities without compromising service quality.
Carriers/Suppliers Management
1.Develop and maintain a diversified, high-performance carrier/supplier network for China’s FCL business, including screening, onboarding, and regular evaluation of carriers to ensure capacity stability, cost competitiveness, and service quality.
2.Negotiate long-term partnership agreements with core carriers to secure preferential rates, priority capacity, and flexible termsÂ
3.Monitor carrier performance and resolve partnership issues proactively; optimize the carrier portfolio annually to remove underperforming partners and onboard new ones that align with DHL’s sustainability and service standards.
Product Service Delivery
1.Allocation management; service qualityÂ
2.Capacity management and yield(GP) optimization on all China export trade
3. Maintains and drives the routing guide for assigned trade and acts as gatekeeper for data quality    Â
4.Maintains Customer and Carrier prioritization and manages client level allocation   Â
5.Manage booking to carrier, monitor the key milestones and exception    Â
6.Maintain carrier relationship and execute local procurement
Finance & Projects
1.Responsible for the CN FCL product p/l
2.Manage and monitor the yield improvement plan
3.Develop BC growth plan
People Management
1.Responsible for operational management, Traffic management, Technical support (buying, capacity etc.) in district
2.Set OFR specific policies, standards and instructions in alignment with Global, Regional & Country OFR
3.Take part in defining and communicating targets to operational units on district/branch level
4.Support Customer Implementations of new customer solutions and processes
5.Communicate and monitor the deployment of regional and country policies and procedures, while allowing localisation to meet local environment needs & requirements
6.Develop a culture of quality, service excellence, flexibility and cost consciousness.
7.Develop a team spirit and multitasking capabilities within the team.
8.Plan, organise and direct an efficient and effective function.
9.Develop IKOs/KPIs with team members and monitor individual performance.
10.Conduct performance appraisal, including coaching
11.Manage the allocation of appropriate resources and commitment of staff to the achievement of district objectives and targets.
12.Identify training needs and opportunities to develop a highly skilled functional team.
Job Requirements:
1.Bachelor’s degree in Logistics, Supply Chain Management, International Trade, Business Administration, or a related field. A Master’s degree is preferred.
2.Fluent both in spoken and writing
3.Minimum 10 years of experience in ocean freight logistics, with at least 5 years in a senior management role within a global logistics company
Management
4.Good knowledge of OFR product, international trade, logistics. Adequate knowledge on OFR related legal, risk management.Â
5.Good knowledge of OFR operation flow
6.Good knowledge of Gateway handling flow
7.Good knowledge of market intelligence
8.Good knowledge of vendor management
9.Good knowledge about OFR rate structure
10.Good knowledge of OFR cost calculation
11.Good knowledge of continuous improvement on personal skill
12.Good knowledge of developing others
13.Good knowledge of teamwork
14.Good knowledge of company OFR systems
15.Good knowledge of company OFR customers
16.Good knowledge of making customer more successful
17.Good knowledge of driving high performance
18.Good knowledge of shaping direction
19.Good knowledge of OFR quotation process
20.Good knowledge of finance
21.Good knowledge of ISO audit
22.Good knowledge of sales
23.Commitment to confidentiality
24.Good time management
25.Good communication and interpersonal skill
26.Good consultative skill
27.Good problem solving skill
28.Good presentation skill
29.Good influencing skill
30.Good Leadership skill
31.Good training skill
32.Good coaching skill
33.Good MS (Excel/PPT/Word etc.) skill
34.Good planning & organization skill
35.Good data analysis skill
36.Logical thinking
