Assistant Director, Graduate Admission - Military veterans preferred

Clark University

Location: Worcester, MA Category: Staff and Administrators Posted On: Thu Sep 18 2025 Job Description:

A pivotal member of the Graduate Enrollment team, the Assistant Director oversees all aspects of prospective student engagement for an assigned portfolio, and participates in the nurturing of applicants to graduate programs at Clark. This person will engage directly (via phone, email, chat, or text) with graduate applicants, providing timely inquiry response and follow-up, accurate admissions information, and personalized coaching and support.

Major Responsibilities:

• Serves as admission officer for assigned program portfolio and helps to establish baseline goals and needs for enrollment.
• Plans and executes on-campus and virtual events.
• Travels domestically to recruitment events and conferences on behalf of the university as needed.
• Delivers effective and timely messaging and personal support to students throughout the admissions lifecycle.
• Designs critical engagement messaging and effective communications workflows for each segment of the admissions lifecycle.
• Collaborates with the marketing team to develop the most effective marketing messages, web content, and recruiting communications to connect student interest with Clark graduate programs.

The successful candidate must be a clear and effective communicator who can understand and support multi-faceted strategies across the admissions funnel and provide advice and guidance to more efficiently and effectively communicate with our prospective students.

Additional desired attributes:

• Bachelor's degree or an equivalent amount of experience and education required.
• 2+ years' experience in a similar role, admission experience highly preferred.
• Experience in a customer service, marketing, sales, or enrollment/admissions setting.
• Demonstrated ability to train, support, and lead a team of outreach and advising professionals in a complex and evolving product environment.
• Experience with marketing automation platforms and digital communications toolsets.
• Ability to quickly learn, adapt, and excel in a growth-oriented and constantly evolving environment.
• Dedication to high quality communications and customer focused service
• Demonstrated ability to innovate and constantly improve systems and process to deliver optimal outcomes.

At Clark University we believe that diversity of experiences, perspectives, and backgrounds leads to a more innovative and productive work environment. We welcome and encourage individuals of all backgrounds to join our team and contribute their unique ideas to help us achieve our goals.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

To review the Clark University Police Department Annual Security and Fire Safety Report visit here.

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