Care Coordinator - Military veterans preferred

Company Purpose:

Global Dynamics LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) specializing in providing Healthcare Clinical and Support Services, Administrative, and Training Support for the Federal Government. Global Dynamics, LLC is a leader in the personnel support services industry, setting a new standard in career placement and flexible staffing. We are committed to excellence in service delivery and to supporting mission readiness across federal agencies.

Job Summary:

The Care Coordinator supports the mission of enhancing medical readiness for Service Members by providing comprehensive administrative, data entry, and logistical support to Non-Clinical Nurse Case Managers. The Care Coordinator plays a critical role in preparing for and executing Periodic Health Assessment (PHA) and Soldier Readiness Processing (SRP) events, maintaining accurate medical records, coordinating appointments, and tracking readiness metrics.

Key Responsibilities:

Administrative & Readiness Support

• Provide medical and dental administrative support as required by Non-Clinical Nurse Case Managers and per MED DET SOP for PHA and SRP events.

• Obtain Service Members’ signatures on Release of Information (ROI) forms.

• Assist in resolving scheduling conflicts for Service Members needing medical or dental care.

Systems & Data Entry

• Accurately perform data entry in the following systems:

  • MEDPROS

  • MODS

  • MEDCHART

  • e-Case

  • e-Profile

• Provide telephone support including contacting physician or dental offices to obtain required information.

Documentation & Recordkeeping

• Track Service Member medical readiness and perform tasks or reports as assigned by Case Managers or outlined in SOPs.

• Prepare for PHA/SRP medical events by assembling mobilization medical records and appointment cover sheets for scheduled individuals.

• Scan and digitally upload all medical documentation into MEDCHART’s Health Readiness Reporting (HRR) module, IAW AR 40-66 and State Surgeon’s Office indexing guidance.

• Add all medical documentation to the Soldier Treatment Record (STR) in paper form, in compliance with AR 40-66, HIPAA, and PII requirements.

• Validate digital medical record files for discharged Service Members IAW regulatory guidance.

Qualifications:

• High school diploma or equivalent required; associate degree preferred.

• Previous experience in a military, healthcare, or administrative support environment is highly desirable.

• Proficiency in Microsoft Office and experience with military medical systems preferred (MEDPROS, MEDCHART, etc.).

• Strong attention to detail and ability to manage multiple priorities.

• Excellent communication and interpersonal skills.

• High level of professionalism and discretion with confidential information.

Work Environment & Conditions:

• Office-based environment with responsibilities during PHA/SRP events which may require on-site support.

• Collaborative team setting with interaction across administrative, medical, and military personnel.

• Adherence to timelines and accuracy of recordkeeping is critical.

Equal Opportunity Employer:

Global Dynamics LLC is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals and do not discriminate, and will not tolerate discrimination, on the basis of race, ethnicity, color, religion, sex, pregnancy, gender, gender identity or expression, national origin, sexual orientation, age, national origin or ancestry, genetic information, political affiliation, physical or mental disability, military or veteran status, or any other protected status under federal, state or local law. Our employment decisions are solely made according to qualifications for the positions.