IS Product Analyst

National Grid (https:\\


  full-time   employee

United States

National Grid is one of the largest investor-owned energy companies inthe world - covering Massachusetts, New York, Rhode Island and the UK.
We are at the heart of one of the greatest challenges facing our society,delivering clean energy to support our world long into the future. Every day wework with stakeholders to promote the development and implementation ofsustainable, innovative and affordable energy solutions.
Aboutthe Position:
TheGas Business Enablement project is a major long-term investment in our US gasbusiness to enhance compliance, improve customer service, rate case strategyand performance. This newly created project will be a significantundertaking for the business as we standardize and simplify our operationalprocesses, upgrade the technical systems they run on, build on our complianceprograms in a rapidly changing external environment, develop and enhance how weuse technology in the field and ensure we have the right talent and resourceplans to successfully deliver to our customers.
Thisrole will be responsible for providing production support and capturingrequirements to work with developers for customer experience (Salesforce), workmanagement (Salesforce), asset management (Maximo) and geographic informationsystems (ESRI) as part of the Gas Business Enablement project. The role will require both business andtechnical skills as you will be acting as the interface between internalbusiness users and technical departments.
JobDuties and Responsibilities
·Providebusiness and technical support as it relates to the systems being used by theGas Business Enablement project

Workwith the business and other stakeholders to assess current capabilities andidentify high-level customer requirements

Participatein transitioning the requirements and use cases of the business and ensure aclear and complete understanding of the requirements

Workwith the internal team and consulting partners to define metrics andperformance goals.

Createa knowledge base of application and solution processes, trouble shooting andfrequently asked questions

Supportfield mobility device strategy

Taylortechnical solutions to business requirements and company best practices

Minimum of a Bachelor?sdegree preferably in an engineering/analytical discipline or demonstratedexperience working in customer focused organization.

Experience working ina diverse, team environment

Strongoral and written communication skills to effective interface with end users andtechnical teams

Anaptitude for strategic thinking and analytical skills

Abilityto build relationships within all levels of the organization

Drive for continuousdevelopment, both personally and as a key team member

Preferred Skills
Experience in USenergy sector or similar utility organization

Coding and applicationconfiguration experience

Ability to understandtechnical concepts such as cloud computing and middleware interfaces

This position isone of National Grid?s career path roles which provide for promotionalopportunities within and across salary bands as you develop and evolve in theposition by gaining experience, expertise and acquiring and applying technicalskills.
NationalGrid is an equal opportunity employer that values a broaddiversity of talent, knowledge, experience and expertise. We fostera culture of inclusion that drives employee engagement to deliver superiorperformance to the communities we serve. National Grid is proud tobe an affirmative action employer. We encourage minorities, women,individuals with disabilities and protected veterans to join the National Gridteam.
:IS Solution Delivery
Primary Location
:IS Solution Delivery
Job Posting
:Jan 22, 2018, 8:06:49 PM
Unposting Date


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