About us
At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
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We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.
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Responsibilities
The Quality Assistant Manager will be assigned in Life Science & Health Care and Service Logistics Sectors to ensure compliance of operation sites towards quality management system and regulatory requirements. Support achievement of customers' requirements and satisfaction of products & services.
- Act as focal contact & driver for all Quality-related topics/requests, global Quality and x-functional CI initiatives on site.
- Drive Quality culture through consistent communication and employee engagement (incl. relevant DPDHL policies).
- Review customer quality agreements and evaluate operational requirements
- Ensure full compliance with all relevant regulatory, customer and local legal obligations in all operations.
- Perform relevant inspections in order to verify full comliance against GXP standards (e.g. IPC checks in GMP areas, temperature
monitoring/reporting, GDP MD assessments).
- Maintain key operational documentation in relevant tools and distribute to operation.
- Act as a reviewer for operational documents (incl. but not limited to standard operating procedures & work instructions).
- Implement and supervise the adherence of Quality Management System (15 Global Quality Standards) and Quality BASICS.
- Monitor and analyze Quality metrics, investigate non-conformances and create & execute actions plans
- Prepare and participate in customer, regulatory and internal operational audits as required and work with the site management team to
implement the agreed action plans.
- Implement maintain and drive the CAPA process and identified actions, in particular for critical non-conformities from audits (internal and
external), customer KPI failure, regulatory requirements, QPA, QSA, complaints etc.
- Perform internal audits.
- Facilitates the Site Management Review
Requirements
- College Graduate
- With background/knowledge on Quality Management System (QMS), ISO 13485 - Medical Devices Standard and Regulatory requirements (BOC, DTI, FDA).
- With exposure to acquisition of certifications and accreditations (e.g. ISO), subsequent management of a quality system and customer audits
- Experience and working knowledge of Quality Assurance principles and methodology.
- Functional expertise in other areas such as project work, development, change management etc. is preferred
- Excellent verbal and written communication skills, including good facilitation skills
- Ability to enter and process data to generate reports in a timely manner.
- A team player /dynamic.
- Ability to be flexible and work effectively (deliver results) with a practical outlook within a dynamic matrix organization with minimal supervision
