Exception Handling Agent - MEL PFM - Military veterans preferred

2025-09-23
DHL (https://group.dhl.com/en.html)
Other

/yr

  full-time   employee


Port Melbourne
Australia

Wonder what’s it like to work for the best? We have been delivering the world to Australia since 1972, now we want to deliver you an adventurous career, that will bring you to new HEIGHTS!

HOW DO WE RECOGNISE YOU?

  • $200 yearly health and well-being allowance
  • $500 yearly international travel allowance
  • Long service awards, recognition events and monetary prizes
  • Access to internal employee perks & benefits discounts
  • 12 weeks paid parental leave (continuation of superannuation payments)
  • Inclusive culture with employee-led diversity groups
  • EAP for you and your immediate family

WHAT WILL YOU BE DOING?

  • Assist all walk in customers and phone calls with queries on shipments
  • Provide clear and specific guidance on documentation and packaging requirements for all customers
  • Helping with additional tasks as required for example, resolving and responding to email queries
  • This is afull-time permanent positionworkingMonday to Friday, from 10:00am - 6:00pm

WHAT CAN YOU BRING?

  • Strong computer skills within Microsoft Suite
  • Great customer service and communication skills
  • Experience adhering to WHS procedures
  • Physical fitness

CONNECTING PEOPLE. IMPROVING LIVES.