Manager, Member Engagement, ESF Center, US - Military veterans preferred

Position Summary: 

The Manager, Member Engagement, ESF Center (MEM) is a vital partner to the Senior Member Engagement Director (SMED). The SMED and MEM work together to deepen relationships with C-suite members and drive the Center's financial goals. This role is critical for ensuring that every interaction is seamless, professional, and reflects our commitment to excellence. Responsibilities include high-level interactions with senior executives, leading and organizing member-only events and programming, and tracking member engagement. This position is an in-office role, based at our headquarters in New York City. 

Responsibilities: 

• Member Relationship Management: Schedule, prepare for, and present in key engagement meetings with executives. Manage incoming member requests related to research, data, programming, and event access. Candidate will also work with cross-functional teams to ensure a smooth transition for new members. 

• Member-Exclusive Programming: Oversee a signature member-only program, taking responsibility for content development, coordinating with speakers, managing event logistics, tracking metrics, and promoting the program to increase member engagement. Assist the SMED with other programming needs. 

• Outreach and Communications: Execute targeted outreach campaigns to members, highlighting new opportunities and resources. Candidate will also collaborate on creating presentations and marketing collateral. 

• Metrics and Strategy: Develop and track member-specific metrics to enhance awareness and utilization of all offerings. 

• Database Management: Maintain and manage a comprehensive database (CRM) of member activity and contact information to ensure data accuracy. 

• Renewal and Retention: Provide critical support for member renewal efforts by analyzing utilization data, creating engagement materials, and assisting with financial forecasting and "save" strategies. 

• Thought Leadership and Collaboration: Identify and secure thought leadership opportunities for members, such as participation in roundtables, webcasts, and podcasts. 

• Other duties as assigned. 

Qualifications 

• Bachelor's degree required 

• Three years' relevant experience 

• Excellent written and verbal communication skills 

• Customer-centric, collaborative, and able to connect with business professionals at all levels 

• Strong organizational and time management skills 

• High attention to detail and accuracy 

• Ability to work independently and cross-functionally 

• Ability to utilize: 

• CRM systems (e.g., Sugar CRM) 

• Email marketing platforms (e.g., Outreach, HubSpot) 

• Microsoft Office Suite (Excel, Word, PowerPoint) 

• Scheduling platforms (e.g., Google Calendar, Outlook) 

• Internal tracking tools (e.g., Smartsheets) 

• Experience handling professional correspondence and customer service in a membership-based, or corporate environment preferred 

• Project/program management experience preferred