Gateway Operations Duty Supervisor - Military veterans preferred

2025-09-24
DHL (https://group.dhl.com/en.html)
Other

/yr

  full-time   employee


Ho Chi Minh City
Vietnam

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS

  • Provide high quality services and maintain performance on all level of operation activities to meet customers’ needs

  • Support and assist the Service Centre Manager / Gateway Operations Manager to look for improvement and enhancement of the process flow, facilities and equipment to cope for continuous business growth and endless customers’ needs

  • Ensure the manning level is adequate and performance of all activities are meet service standards

  • Co-ordinate with other duty managers in other Service Centres and Gateway on all matters in relation to the operations especially in meeting the cut-off times and transportation arrangement to catch delivery cycle and flight departure

  • Prompt react to any customer inquires and ensuring all issues and problems are well addressed and solved

  • Support business acquisition process and provide operational support in order to achieve revenue and profitability targets

  • Coordinate shift operations to meet operational demands at a high service quality

  • Respond accurately and make prompt and effective decisions to address any issues encountered during the shift operation

  • Meet with duty supervisors / team leaders to discuss and determine route requirements and resource allocations

  • Monitor E-mail messages, initiates follow-up action or ensures the Duty Manager / Duty Supervisor on the next shift is informed

  • Monitor operations to ensure service procedures and performance standards are met and have been implemented

  • Ensure close communication and co-ordination between different functions as a result to maintain the operation efficiency

  • Responsible for maintaining the FTE expenses as a result to optimum the usage of manpower

  • Monitor cash collections for outbound and inbound consignments

  • Regularly coordinate equipment checks to initiate proactive maintenance in cases of potential failure

  • Enforce the shipment security measures and controls

  • Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.

  • Develop IKOs/KPIs with team members and monitor individual performance.

  • Consult performance appraisal.

  • Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.

  • Identify training needs and opportunities to develop a highly skilled functional department.

YOUR PROFILE
  • 2-3 years operations experience at supervisory position, preferably within transportation of logistics industry.
  • Customer Orientation: Is focused on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.
  • Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.
  • Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
  • Developing People: Facilitates the development of others through personal involvement in coaching, mentoring and sponsorship. Creates an environment that fosters learning, growth and development to improve DHL's capability to achieve the strategic vision.
  • Building and Leading Teams: Knows the talent* needs of the team. Attracts and develops the people who can meet those needs. Encourages effective cooperation among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance.
  • Influencing: Persuades others of the value of an approach or idea. Gains commitment and support and gets others to willingly take action.
  • Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
  • Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class. Is not easily deterred when obstacles or delays are encountered.
OUR OFFER
  • Multifarious benefit programs.
  • Strong career support & lots of opportunities in an international environment.
  • Training: both online and offline with Global DHL Standards.
  • Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
  • Working together based on DHL values of “Respect and Results”.
  • Diverse engagement activities under “Best Day Everyday” – our Health & Well-being program.
  • Employee hobby clubs, sports championships.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!

 

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