Customer Success Manager - Partners & Agencies - Military veterans preferred

Title: Customer Success Manager - Partners & Agencies
Location: , GB

Customer Success Manager | Customer Success | UK&I | Remote

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a UK based Customer Success Manager to join our Customer Success Partners & Agency team, so that we can ensure our customers maximise value from RLDatix’s solutions. The Customer Success Manager will build trusted client relationships, drive product adoption, and support renewals to help healthcare organisations deliver safer care and achieve their strategic goals.

How You’ll Spend Your Time

• Build and maintain trusted, long-term customer relationships to ensure satisfaction and retention.
• Support onboarding and guide clients through a smooth transition from implementation to customer success.
• Drive adoption of RLDatix solutions by communicating product updates, sharing best practices, and promoting thought leadership events.
• Monitor customer sentiment, satisfaction, and usage data to identify trends and proactively address risks.
• Partner across Sales, Product, Support, and Services to align on customer needs and outcomes.
• Contribute to renewals by monitoring subscription usage, managing escalations, and supporting account growth opportunities.

What Kind of Things We’re Most Interested in You Having

• Significant experience in Customer Success, Account Management, or SaaS leadership, ideally with enterprise or mid-market clients.
• Proven success in managing customer engagement, driving adoption, and improving satisfaction or NPS scores.
• Expertise in change management, supporting clients through process or platform transitions.
• Strong ability to analyse data and translate insights into actionable strategies.
• Proficiency with customer success platforms, CRM systems, analytics tools, and productivity software.
• A collaborative and professional work style with the ability to manage even challenging client situations effectively.
• Genuine interest in improving healthcare outcomes through technology.

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