General Office Assistant - Alumni Relations - Military veterans preferred

Date Posted: 2025-09-25
Company: Villanova University
Job Category: Other

Salary Range: /yr
Types of Work:
  employee   contract

Location:
City: Villanova
State: Pennsylvania
Zip code: 19085
Country: United States

Villanova University

General Office Assistant - Alumni Relations

Posting Details

Do you have questions about the application process? If so, please refer to the Applicant FAQ’s.

Position Information

Posting Number:20255750VPosition Title:General Office Assistant - Alumni RelationsPosting TypeStudentHours/week:up to 20 hours per weekEligibility:Work study preferred but open to all studentsSemester2025-2026 Academic YearLocation Aldwyn 2Detailed Work ScheduleNumber of positions:2Department:603-Alumni Relations OfficeContact Name:Paulette LeGendreContact Phone/Extension:610-519-7977

Position Summary Information

Job Description Summary:

The Alumni Relations Office Assistant will perform customer service, data management and clerical functions in support of the Office of Alumni Relations/University Advancement. Key tasks include:

• Responding to constituent inquiries in a timely manner via phone, email and in person; recognizing and escalating issues as appropriate.
• Driving alumni data updates and requests through the appropriate forms and channels, in partnership with the Advancement Services team.
• Contributing to the development and maintenance of customer support documentation, approved response templates and key contacts for the Alumni Help Desk.
• Conducting research and formatting projects for Alumni Relations staff members.
• Performing clerical duties such as preparing inter-office and post office mailings, making copies, stuffing information packets, etc.
• Assisting with bi-annual processes such as maintaining collateral gift inventory, organization of gift closet and production room organization (2x per year).
• Following data privacy policies and maintaining confidentiality.
• Other duties as assigned.

Requirements:

• Current undergrad student
• Excellent customer service skills
• Strong written and verbal communication skills
• Comfort communicating with a wide variety of people (including older alumni)
• Resourceful problem-solver with consistent follow-through
• Attention to detail and emphasis on accuracy in work
• Ability to exercise discretion, confidentiality, and good judgment
• Ability to initiate and complete tasks with minimal supervision; proactive about asking questions and escalating issues to supervisor.
• Knowledge of Microsoft Word, Excel, and PowerPoint
• Willingness to learn and use new systems (Salesforce, Microsoft Teams)

Additional Information:

• Occasional weekend/evening hours to help staff on-campus events; highly encouraged but not required.
• Possibility to stay on during the school year.
• We welcome and encourage applications from students of all undergrad class years.

Physical Demands Summary:

The job sometimes requires stooping or bending; some very light lifting

such as three or four reams of paper or books (up to 20 pounds), may

be required.

Wage Rate:$10 per hour

Posting Detail Information

Closing Date (11:59pm ET):Open Until FilledYes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Are you currently a registered Villanova student?
   • Yes
   • No
2. * Are you eligible for work study?
   • Yes
   • No
   • I don't know
3. * Have you ever worked on campus before? If “Y”, what department and semester/year?

   (Open Ended Question)

4. * What is your availability? (days and times)

   (Open Ended Question)

5. * I understand that satisfactory attendance in all academic classes is required to maintain student employment at Villanova University.
   • Yes
   • No

Optional Applicant Documents:

Required Documents

Optional Documents

1. Cover Letter / Letter of Interest
2. Resume / Curriculum Vitae
3. Writing Sample/Publications

Equal employment opportunity, including veterans and individuals with disabilities.

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