Quality Assurance Officer
- Military veterans preferred
2025-09-26 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Philippines
About us
DHL Supply Chain is the world’s leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customized, integrated logistics solutions drive efficiency, improve quality and create competitive advantage. DHL Supply Chain offers specialist, proven expertise within the Auto-Mobility, Consumer, Chemicals, Energy, Engineering & Manufacturing, Life Sciences & Healthcare, Retail and Technology sectors. As today’s global markets grow, our innovative logistics solutions are ready to help.
Responsibilities
Understand the objectives and KPIs relevant to the role clearly.
Make a significant impact on DHL management by enhancing processes and procedures to achieve KPIs.
Implement, maintain, and continuously enhance the Quality System in accordance with ISO 9001:2015 Quality Management System Standards. Provide timely internal and external quality feedback to ensure appropriate actions are taken by the respective teams.
Develop and promote self-improvement initiatives to foster ongoing enhancement of the established Quality System.
Oversee the creation and review of SOPs and Work Instructions to fulfill customer-specific requirements.
Monitor, communicate, and follow up on customer concerns to ensure timely resolution.
Requirements
A Bachelor’s/College Degree in Engineering (Industrial) or a related field is required.
At least 3 years of experience in quality management in a manufacturing, warehousing and logistics industries.
Approximately 2 years of experience in the quality industry with a strong background in operations and team management.
Exposure to regulatory audits is preferred.
Excellent communication and presentation skills.
Strong stakeholder management abilities.
Ability to thrive in a fast-paced environment.
Possesses a resilient and proactive attitude
Technical Skills:
Quality Management System: Comprehensive knowledge of quality assurance terminology, methods, tools, and best practices.
Data Analysis: Proficient in statistical analysis and data interpretation to identify trends and patterns in quality data.
Compliance & Regulations: Familiarity with industry-specific regulations (e.g., GWP for warehousing) is often essential.
Soft Skills:
Communication: Excellent verbal and written communication skills for collaboration with cross-functional teams, providing guidance, and documenting findings.
Problem-Solving: Capability to identify, analyze, and effectively resolve quality issues.
Attention to Detail: Strong focus on detail to identify and address deviations from quality standards.
Leadership: Ability to supervise staff, coordinate projects, and train team members on quality procedures.
Teamwork & Independence: Ability to work independently while also being an effective team player.
Documentation: Strong skills in documentation and presentation to maintain accurate records of quality control activities.
