YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

Responsibilities:

As a Customs Clearance Support Agent at DHL Central Asia Hub, you will report directly to the Customs Clearance Supervisor. Your key responsibilities will include:

• Facilitating in the smooth customs clearance process for DHL shipments by engaging with Hong Kong Customs, Government authorities, and providing customers with expert guidance on clearance requirements.
• Collaborating with customers or DHL counterparts from overseas to gather all essential shipment information and documents, ensuring efficient and compliant clearance in accordance with regulatory standards and company policies.

This role requires effective communication skills, a strong understanding of customs procedures, and the ability to work collaboratively with various stakeholders. By joining our team, you will contribute to the seamless customs clearance operations at the DHL Central Asia Hub.

YOUR PROFILE

Requirements:

• Possession of a diploma or equivalent qualification
• Minimum of 3 years' working experience, preferably in airport operations, airlines, express services, international transportation, or freight forwarding
• Knowledge and experience in customs clearance procedures, trade declaration, and handling of licenses and permits will be advantageous
• Strong customer service skills, along with excellent analytical, communication and interpersonal abilities
• Fluent in spoken and written English and Cantonese. Proficiency in Putonghua is preferred
• Proficient in PC skills, including hands-on experience with MS Office applications such as MS Word, Excel and PowerPoint. Typing speed of at least 30 words per minute
• Availability and willingness to work on 24-hour shift schedules, which may include overnight and weekend shifts

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit programm

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!