The Transportation Management Coordinator ensures the operational execution of contract transportation customer requirements by acting as the primary point of contact for the Customer/Carrier.
Responsibilities
- Owns order receipt, planning and optimization, as well as carrier selection and tender
- Executes track & trace functionality for exception loads
- Execute spot buy for hot, one off and/or unusual non-contracted lanes
- Primary point of contact with customer/carrier interaction and daily tactical communication via phone and email
- Route and tender shipments using technology and business processes to ensure maximum value to customers and Landair
- Provide carrier compliance, root cause analysis, and EDI problem resolution
- Facilitate non-typical or specialized customer requests
- Provide assistance to new hires in training and on-going operational activities
- Utilize methods and procedures to achieve process compliance and organization goals
- Support and maintain standard customer and operational reporting
- Provide feedback and recommendations to drive continuous improvement at account and operational level
- Maintain high level of customer service to both internal and external customers
- Provide data interpretation and cleansing as required
- Provide support for customer Track & Trace/POD inquiries
- Resolve and track customer complaints and issues
- Enter shipment/load information from customers into TMS operating systems as needed
- Perform other related duties as assigned by Management
- Monitor loads for exception and manage exceptions to closure
- Work cross-functionally between departments (customer service, planning and execution)
- Training of carriers/customers on use of Landair web tools
- Employee may perform other related duties as required to meet the ongoing needs of Covenant Transport Services.
Knowledge, Skills, and Abilities
- Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence
- Strong problem solving, sound judgment and good decision making ability
- Good multi-tasking skills, ability to handle multiple tasks concurrently
- Self-motivated with strong time management skills
- Maintains effective working relationships with peer departments, service providers and customers
- Solid experience and knowledge of TMS, Load Boards, Excel, Access, Word, Power Point
Education/Experience
- High school diploma/equivalent required
- 1+ year work experience or accredited internship/cooperative experience
- Bachelor's degree or equivalent experience in Transportation, Logistics, or Business Administration preferred
Competitive Compensation
We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.
- Pay Range: $17.00-$26.67
- Pay Grade: 5
- 401(k) Match: Build your future with our generous company match.
- Serious Health Condition Pay: Financial protection when it matters most.
Robust Health & Wellness Benefits
Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:
- Medical, Dental & Vision Insurance
- Telemedicine Access
- Company-Paid Short & Long-Term Disability Coverage
- Health Savings Account (HSA)
- Company-Paid Life Insurance
Time to Recharge
We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:
- Generous Paid Time Off (PTO)
- Paid Company Holidays
- Time off to Volunteer
Culture-Driven Perks
We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:
- Casual Dress Code: Dress for your day.
- Tuition Reimbursement: Advance your education with financial support.
- Employee Discount Program: Exclusive savings on everyday essentials and more.
- Dependent Care Flexible Spending Account (DFSA)
- Adoption Assistance: Meaningful support for growing families.
- Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
- Pet Insurance: To protect your furry family members
Covenant Logistics is an Equal Opportunity Employer
Disability/Veteran
VEVRAA Federal Contractor
Equal employment opportunity, including veterans and individuals with disabilities.
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