Credit Risk Management and Collections Team Lead - Military veterans preferred

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote these whenever we can. Whether it’s through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we’ll help you realize your full potential and become a specialist in your area.

Key Responsibilities

• Support Collection & Credit Risk Management Goals:Actively support the collections team in achieving Days Sales Outstanding (DSO) targets and reducing >60 outstanding balances, fostering a collaborative environment that encourages team members to share best practices and celebrate successes.
• Analysis and Follow-Up:Analyze and provide follow-up on the effective recovery of past-due accounts, using data-driven insights to inform strategies and motivate the team.
• Lead Credit Committee Meetings:Lead weekly Credit Committee meetings for each country, collaborating with the CFO, finance, and commercial teams. Ensure visibility of top accounts and issues while facilitating the definition of actionable plans, promoting a culture of transparency and teamwork.
• Special Projects and Duties:Perform other duties and work on special projects as assigned, demonstrating flexibility and a proactive approach to problem-solving.
• Collections and Credit Risk Management Controls Execution: Execute and follow up on collections controls for all regions, ensuring adherence to best practices and compliance standards.
• Support SSC and Local OTC Teams:Provide support to all Shared Service Center (SSC) collections teams and local Order-to-Cash (OTC) teams, fostering a spirit of collaboration and shared goals.
• Pre-Legal Collections Process:Define and execute the Pre-Legal collections process for customers for whom the regular collections process has been completed, ensuring that all actions are conducted with professionalism and integrity.
• Quality Monitoring:Actively perform quality monitoring for our customers, seeking feedback and continuously improving service delivery to enhance customer relationships.
• Build a Positive Work Environment:Support the Collections Supervisor in creating a best place to work by promoting open communication, recognizing team achievements, and encouraging professional development opportunities for team members.
• Drive Continuous Improvement:Actively participate in process initiatives, always seeking to drive continuous improvement within the team. Encourage innovative thinking and the sharing of ideas to enhance operational efficiency and team morale.

Technical Skills:

• Minimum of 3 years of experience in accounts receivable processes.

• Experience in Credit Risk Assessment and Decision-Making is a big plus.

• Preferred knowledge in collections management or CRM.

• Strong analytical skills and the ability to interpret data and make informed decisions.

• Experience with SAP.

• Proficiency in English, both written and spoken.

• Knowledge and experience in leadership (Coordinator / Team Lead) of at least 2 years.

• Advanced Excel or data visualization tools (e.g., Power BI, Tableau).

Soft Skills:

• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving skills and adaptability.
• Ability to develop and maintain effective relationships with customers and stakeholders.
• Demonstrated ability to drive innovation.

We offer:

DPDHL offers excellent opportunities of professional growth, a multicultural environment, with attractive benefits package and competitive salary conditions.

Interested in this position please click on “Apply” and send us your application including your resume.

We are looking forward to your application.