CARES Customer Service Representative - Military veterans preferred

MSA, The Safety Company


CARES Customer Service Representative

US-NH-Pittsfield

Requisition ID: 2025-9180
Type: Full-Time
# of Openings: 1
Category: Manufacturing

Overview

Are you someone who is passionate, motivated, and driven to make a difference?  If so, MSA Safety is the perfect fit for your career. 

 

At MSA, SAFETY is who we are AND it is what we do.  We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world.  We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. 

 

Are you in?  Read on for more details about this particular role.

Responsibilities

1st Shift  - 6:00 am  - 3:30 pm, Monday through Thursday, 6:00 am - 2:30 pm on Friday - overtime on Saturdays as business needs dictate.

• Training is a must from 5:30 am - 3:00 pm Monday through Friday
• After training flexible start time between 5:30 am - 7:00 am

Starting Pay $18.18 - $22.99/hr - Additional compensation may be available based upon experience.

 

For more than 100 years, our passionate mission of safety empowers us to protect lives.  Globe invented Fire Fighter Protective Clothing / Turn Out Gear / Fire Suits over 137 years ago and we are proud to protect those on the front line today!  

 

Our Globe CARES Team is now hiring for a Cleaning and Repair Evaluation Services "CARES" Representative (Customer Service/Manufacturing Support) who will assist customers with support for advanced cleaning, repairs/alterations and inspection required by NFPA 1851, Standard on Selection, Care and Maintenance of Protective Ensembles for Structural Fire Fighting and Proximity Fire Fighting.

 

This position will be counted on to perform the following tasks:

• Work with customer calls, questions, and inquiries with minimal guidance.
• Send order clarification requests to customers.
• Follow job duties by relying on established policies and procedures.
• Will do inspection, review, and evaluation of turnout gear (fire suits) and use a hydrostatic tester (willing to train).
• Will learn and use standard production work instructions, option placement, and general repairs.
• Other Duties as assigned

Qualifications

• Requirements:

  • Computer skills: 
    • Intermediate skill with Microsoft 365 (Outlook, Word, Excel, Teams)
    • Ability to navigate order system and access basic data. 
  • Ability to read, write and speak intermediate level English to clearly and accurately convey basic information. 
  • Listen carefully to customers and seeks to understand their needs. 
  • Maintains professional demeanor in customer telephone interactions.

  Education Required:

  • • • High School Diploma or equivalent 

   

  Preferred / Willing to train:

  • Awareness of NFPA 1851 & NFPA 1971 standards
  • Ability to work with stitching team to evaluate feasibility of repairs and troubleshoot areas of concern before responding to customer.
  • Basic knowledge of product specific characteristics as well as option placements, and production capabilities.
  • Support field staff with wear test modifications/inquiries, factory or dealer errors, and general repair questions. 
  • Must be able to independently assess feasibility of request and generate appropriate costs based on price book guidelines. 
  • Investigate and resolve 75% of customer inquiries, questions, calls, etc. before appropriately seeking assistance from next level.
  • Prioritize own tasks in order to complete them in a timely and accurate manner with minimal supervision.
  • Positively approaches change or new situations.

 

 

MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA’s policy not to discriminate against any employee or applicant for employment on the basis of the person’s age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran’s status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.

If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know.Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.



Equal employment opportunity, including veterans and individuals with disabilities.

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