Insurance Operations Analyst - Military veterans preferred

About DHL and IRM:

DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives.  We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain. 

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our EMEA region.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

Job Purpose:

As an Insurance Operations Analyst, you will support the global Insurance Operations team with both administrative and analytical responsibilities. This hybrid role focuses on managing insurance programme processes (such as premium collection and certificate issuance), ensuring accuracy and timeliness, and driving process improvements.

You will also play a key role in data analysis, using tools like Excel and Power BI to develop reports, identify trends, and support data-driven decision-making. Your insights will help shape operational improvements, and you’ll be involved in quality assurance, reporting, and supporting change initiatives across the insurance operations function.

Key Responsibilities:

Insurance Programme Administration

• Manage the end-to-end insurance premium collection process, including the issuance and tracking of premium invoices, ensuring accuracy and compliance with internal standards.
• Proactively chase and escalate delayed, queried, or unpaid invoices to ensure timely settlement.
• Monitor and report on global premium collection performance, identifying trends and recommending improvements to enhance efficiency.
• Collaborate with cross-border IRM teams to meet shared objectives and uphold best-in-class service standards.

Data Analysis & Reporting

• Collect, validate, and analyse insurance operations data to support reporting, forecasting, and strategic decision-making.
• Apply data analysis tools and processes (e.g., Excel, Power BI) to identify patterns, trends, and insights, supporting both routine and predictive analytics.
• Maintain and improve data quality and reporting standards across insurance programme activities.

Project Support & Process Improvement

• Assist in identifying process improvement opportunities through established quality procedures.
• Support the development of business requirements and documentation for system or process changes.
• Contribute to testing activities and help resolve issues arising from system enhancements or data changes.
• Provide general administrative support for quality and change initiatives to ensure successful project delivery and alignment with business goals.

Your profile:

Essential Skills & Experience

• Strong understanding of insurance operations, with a focus on non-life insurance and the IRM service portfolio.
• Analytical mindset with a keen eye for detail and a continuous improvement approach.
• Advanced proficiency in Excel and Power BI; strong data management and reporting skills.
• Solid experience in large-scale data analysis within insurance or financial services (minimum 3 years).
• Clear, professional communicator with the ability to work across global, cross-functional teams.
• Highly organized, capable of multi-tasking, and meeting tight deadlines with minimal supervision.
• Fluent in written and spoken English; additional language skills are a plus.
• Experienced in working within a shared services or multinational environment.

Preferred Skills

• Knowledge of business analysis, KPIs, quality assurance, and process improvement.
• Familiarity with tools and concepts such as:
  – Data cleansing, databases, data integration and visualization
  – Data protection, processing, and warehousing
  – Change management and stakeholder engagement
• Understanding of DHL’s internal systems (e.g., First Choice) and business structure is advantageous.

Education

• A-levels and/or a university degree in a relevant field (e.g., business, finance, data analytics).

Other Requirements

• Ability to follow established procedures while also adapting to non-routine situations when necessary.
• Comfortable working independently and making sound judgments based on data insights.
• Previous experience in a large multinational, insurer, or insurance broker environment is highly desirable.

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

If this is something you would like to do, don’t hesitate and start your application.