Retail Outlet Officer - Military veterans preferred

2025-10-02
DHL (https://group.dhl.com/en.html)
Other

/yr

  full-time   employee


Manila
Philippines

Join the World's Most International Company!
Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!
At DHL Express, we don’t just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that’s what makes our team truly extraordinary.
No Labels, Just Talent! We celebrate differences, whether it’s race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We’re all about breaking down barriers and building bridges—because diversity fuels innovation and drives success!

Overall Role Purpose:

  • Generate revenue for the Retail Sales Cash Channel

    • Convert cash shipment queries from Customer Service (50 cash acquisitions /FTBs per month)

    • Maintain converted cash customers (25 regular cash customers per month)

    • Maintain portfolio of regular cash customers in RSD database (50 regular customers)

    • Daily target of 35 phone calls

  • Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.

  • Assist Retail Team in implementation of promotional and merchandising activities

Key Activities:

Retail Sales Manager

  • Undertake any projects/duties as assigned by the Retail Sales Manager

  • Carry out any task that is required by his or her superiors from time to time. 

Customers

  • Act as Retail Sales / Cash customers’ main contact for DHL, responding and satisfying their sales and post sales requirements.

  • Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.

  • Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.

  • Provide customer-oriented service at all times relating to specific sales issues.

Country Sales Function

  • Liaise closely with Sales Channels and other departments within DHL to ensure that a full cost-effective service is maintained and that target for the area is achieved.

  • Ensure co-operation with other members of the sales team and throughout the sales force.


What we need?

  • Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy. 

  • Analyzes and resolves complex cross-functional issues.

  • Well-developed relationship skills and ability to network with multiple levels of an organization and other business units?.

  • Typically requires BS/BA in related discipline and/or 3-5 years of experience in Sales

  • Excellent Telephone skills

  • Communication skills (English and local language), spoken and written

 

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