LONG Building Technologies
LONG Building Technologies, Inc. is an Equal Opportunity Employer.
Service Manager - Building Automation Systems
Location: Boise, ID, United States
Category: Management
Description Position Purpose As a Controls Service Manager, you will lead our controls service team in delivering exceptional service and support to our clients. Leveraging your expertise in building automation systems, you will oversee the planning, execution, and optimization of service operations to ensure client satisfaction, operational efficiency, and profitability. In this role, strong leadership, technical proficiency, and a customer-centric approach are essential.
Pay range: $90,000 - $ 125,000
Benefits Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.
Essential Duties and Responsibilities To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:
- Support customer accounts for all service customers to ensure outstanding customer satisfaction and that customer expectations are met or exceeded.
- Resolve customer issues in a timely, effective, and professional manner.
- Identify additions to service agreements, upgrades, and escalations on service projects.
- Utilize Fault Detection and Diagnostic software and other tools to meet customer needs and improve system efficiency, comfort and maintenance requirements.
- Develops, implements, and maintains labor plans and ensures coordination of materials and equipment for jobs as needed.
- Assumes a lead role in quality assurance of service delivery to maintain the highest level of customer satisfaction and the delivery of a high-quality customer experience.
- Work with sales staff to effectively and profitably meet or exceed department sales and profit objectives through accurate job scope and cost identification.
- Provide effective supervision and efficient scheduling of technician's coordination with all department activities.
- Provide support to department personnel as required, available after hours as needed.
- Visit jobs in progress to provide training and technical support to field personnel.
- Provides and support departmental needs for recruiting, retaining, training, and educating direct technical reports.
- Ensure OSHA compliance for areas of responsibility.
- Enforce safety procedures, conduct safety inspections, and promote a culture of safety within the team.
- Coordinate with other departments to maximize joint manpower utilization and minimize unallocated time.
- Assure that no work is performed outside contractual obligations without compensation.
- Direct and supervises pull through work from maintenance agreements.
- Assist with ongoing forecasting for personnel, equipment, vehicles, tools and materials and assist with procurement and supervise equipment care.
- Other duties as assigned.
Qualifications - Bachelor's Degree preferred, although candidates with an Associate's Degree or equivalent combination of education and experience will be considered
- 7+ years of technical experience in customer management, quotes, quality visits, and work order management, HVAC Controls and/or Mechanical Systems
- Ability to handle multiple tasks simultaneously and willingness to accept responsibility and accountability.
- Strong customer service and analytical skills in solving software and integration challenges.
- Ability to motivate and develop a team of technicians, energy engineers and support staff.
- Possess interpersonal, leadership, computer, communication and management skills
- Strategic thinking and problem-solving abilities to drive improvements and optimize control system performance.
- Possess good organizational and planning skills
- Mechanically oriented with a complete understanding of heating, ventilating, and air conditioning systems, control systems, building automation, electrical systems, energy management, engineering, installation, management, and construction procedures
- Extensive knowledge of dispatch, job cost, HVAC mechanical and electrical systems, controls, safety practices
- Proven ability to lead and mentor teams
- Knowledge of LONG's operations and infrastructure, as it pertains to construction operations and its stakeholders
- Ability to travel within area of responsibility. Occasional overnight travel may be required.
- Ability to legally drive a company vehicle.
Preferred Qualifications - Proficient in Microsoft Office and Microsoft Project
- Expert programming and troubleshooting skill with KMC, Distech, Tridium/Honeywell, and other equivalent systems
- No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
Physical Requirements - This work may involve standing for extended periods, climbing ladders or scaffolds, and working in tight spaces.
- This position may require lifting to 50 lbs. from floor to countertop and countertop to floor.
- This position may require climbing ladders and the ability to function at heights.
Environment - Inside and outside work environment
Hazards - High precarious places
- General construction worksite hazards
- Possible driving in inclement weather conditions
Competencies To perform this position successfully, an individual must display the following qualities.
- LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.
LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.
At LONG Building Technologies, we don't just accept difference - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Equal employment opportunity, including veterans and individuals with disabilities.
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