Desktop Support Specialist - Military veterans preferred

Bluestone Bank

Description:

Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer’s unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let’s get there, together!

In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive:

• A competitive salary with performance-based incentives.      
• Comprehensive medical with deductible reimbursement, dental, and vision coverage. 
• An employer matching 401k plan. 
• Training and professional development opportunities, including tuition reimbursement. 
• Work life balance with paid time off, paid volunteer hours, and 11 paid holidays. 

The Desktop Support Specialist, under the direction and training of the VP, IT Manager, ensures that systems, software applications, workstations, printers, and general office systems operate efficiently to provide users with a high level of service while adhering to established information technology policies, standards, and procedures. Assumes responsibilities as directed for workstation installations and installations of pre-defined hardware, cabling, and software configurations. Assist with problem resolution, issue tracking, and monitoring of the helpdesk ticket queue with prioritization of efforts under guidelines provided by the VP, IT Manager. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provides first-level contact to resolve user issues, escalating tickets as needed to the appropriate IT personnel.
• Provides assistance and support to users for routine telephone equipment issues, printer and copy machine support, Bank email system(s) support, general file access administration, and workstation software/hardware support, including repair, moves, installations, deployments, and upgrades.
• Assists with user password resets and general user administration of various applications.
• Assists with the installation and support for general software applications (Microsoft Office, Adobe, Windows, etc.).
• Tracks software and system upgrades and maintains and updates the IT Asset Inventory database, as needed. 
• Maintains and monitors the IT Ticketing system and job queue.
• Maintains and monitors the IT RMM system daily, including patch and software updates, ticketing, and endpoint health.
• Orders office supplies and general computer parts as needed.
• Completes the IT daily checklist in the absence of the Senior Systems Administrator.
• Availability for Saturday on-call support rotation as scheduled by the VP, IT Manager. Additionally, there will be times when special projects are scheduled to be completed outside of standard operating hours. These times will be scheduled by the VP, IT Manager, and can include evening, weekend, or early morning hours.
• Available to travel to remote locations to assist users in resolving issues that cannot be fixed remotely or perform other IT-related tasks.
• Performs additional duties as requested.

The pay range for this position is $25.00 to $28.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under federal, state, and local laws.   

• High School Diploma or equivalent. 
• One to two years of experience is strongly preferred, or, in its alternative, equivalent knowledge. 
• CompTIA A+ certifications, or other equivalent certifications, are a plus. 
• Knowledge of industry regulations and compliance requirements.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• A positive attitude and a willingness to assist end users in a timely manner.
• A general understanding of IT security principles and strong organizational skills are required.
• Experience in the financial services industry is a plus.

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