Team Leader - Customs - Military veterans preferred

In this role, you will have the opportunity to lead a team of customs operators, and be responsible for process, stakeholder & employee management.

Key Responsibilities:

· Supervise staff in accordance with company policies and procedures.

· Establish employee goals and conduct employee performance reviews.

· Provide inputs towards staff scheduling to include - work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.

· Participate in problem solving and process improvement process together with team manager.

· Evaluate department processes, recommend, and coordinate required changes based on process analysis.

· Assist to meet performance targets.

· Assist staff to resolve complex problems and responsible for quality control.

· Interact with the countries and co-ordinate with multiple stations and stakeholders to ensure correct and timely documentation/completion to the customer.

· Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.

· Drive Employee Engagement and Customer Satisfaction Processes.

· To have a periodic meeting with the team members to discuss on the productivity and feedback.

· Monitor Key deliverables for Process Associates on Continuous Basis

Required Skills/Abilities:

· Graduate (Bachelor’s degree from a recognized University in any discipline)

· Minimum 3 –5 years’ experience

· Logistics or Back Office experience

· Prior customs experience with invoice declaration process & knowledge of customs procedures required.

· Good Communication (verbal and written) and interpersonal skills.

· Good People management Skills

· Computer knowledge (word, excel, power point)

Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.