Manager, Customer Operations Group - Military veterans preferred

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment--to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

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Customer Operations Group:

The Customer Operations Group is committed to delivering operational excellence and customer differentiation to ensure the highest Customer Loyalty.

We achieve the first through close involvement with Sales during the customer acquisition phase. We access customer requirements against our network capabilities to determine whether we can provide what is being requested.

The Customer Operations Group designs and implements within a given framework of flexibility at customer level for non-standard solutions and support the processes around our core products WPX, WMX, BBX, LBX, etc.

Manager of Customer Operations Group (RCS J):

We are currently looking for a Customer Operations Group Manager to further develop and deploy strategic projects, customer implementation, Pre-Sales and TRB Reviews and show significant growth opportunities in the region for our world-class services to our customers.

Key Accountabilities:

AM Network Operations lead contact for customer and commercial support, with focus on strategic objective to grow revenue.

• Ensures that cross-functional coordination is in place.
• Creates sustainable operational solutions.
• Performs gaps and performance analysis to determine operational readiness against commercial expectation.
• Prepares, reviews and presents on QBR/MBR on operational opportunities.
• Leverage Project Management expertise to ensure stakeholder alignment and ownership of operational solutions.
• Lives by OLA= Ownership, Leadership and Accountability
• Requires close interaction with Senior Management and consults with Regional and Global function in enabling operational and systems enhancements to secure additional growth.
• Oversees overall activities associated with meeting customer needs. Focus on 97% SC.
• Actively engages commercial stakeholders and customer decision makers to provide assessment of needs/requirements.
• Interprets conditions to meet Operational realities and course of action.

Key Requirements:

• Experienced professional contributor with 5-8 years of experience in a related field.
• BS/BA in related discipline.
• Strong analytical and complex problem-solving skills
• Management skills to properly define sustainable corrective actions and ownership
• Robust knowledge of DHL's network and Global SOP and processes.
• Awareness of DHL Internal IT capabilities, cross-functional interactions and in depth understanding of customer/market needs.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.