Senior Financial Service Representative III - Military veterans preferred

Arkansas Federal Credit Union

Senior Financial Service Representative III

US-AR-North Little Rock

Job ID: 2025-3470
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service/Support
North Little Rock

Overview

Working at Arkansas Federal Credit Union

Who we are…

Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas’s Best Places to work.

What we offer…

• Earn up to $27.50/hr!
• NO weekends!
• Opportunity to make a difference in the lives of our members, team & communities
• Learning and development opportunities
• Paid community involvement up to 48 hours for hourly employees and unlimited for salaried employees
• Medical, dental, vision & life insurance
• Long- & short-term disability
• 401(k) with employer match plus additional pension plan at $0 cost to employee
• Tuition reimbursement
• 4 weeks paid time off plus 11 paid holidays in the first year
• Advancement opportunities
• Arkansas Federal Credit Union membership

The role…

As a Senior Financial Service Representative III, you serve as an advocate and financial expert dedicated to helping members achieve their financial goals as well as coaching and training the staff of the branch. Your primary goal is to better understand members financial needs by using a proven methodology that allows you to engage in meaningful conversation. Additionally, you will be responsible for providing training and coaching to the branch staff to ensure a high quality of member service is provided. 

• Build positive relationships and earn member trust to retain long-term connections
• Responsible for understanding Arkansas Federal products and services in order to enhance the member experience, deepen relationships and attract new members to Arkansas Federal
• Use a proven model to identify members needs in order to make financial recommendations
• Member account maintenance
• Guide and assist members and business partners through loan applications and other member requests
• Provide supervision, coaching, and training to the branch personnel by conducting meetings to provide direction and review progress
• Assist in the hiring of branch personnel
• Handle difficult situations that may arise outside of the scope of other branch personnel

To succeed, you are...

• Friendly, conversational and trustworthy
• Technologically proficient
• Passionate and sincerely concerned for others
• Knowledgeable of financial industry models and products with a minimum of 4 years' related customer service experience
• Educated with at least a high school diploma or equivalent

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