Shift Lead - Military veterans preferred

Shift Lead

The Office of Business, Hospitality and Auxiliary Services (BHAS) leads the University's foundational business services and is one of the many units under Finance and Operations. BHAS performs critical services to ensure our students, staff, faculty, and visitors have an exceptional experience on campus, including:

• All residence halls and University-owned leased apartments
• 36 dining concepts across campus
• Hospitality services, including camps and conferences, the University Club, and Heinz Memorial Chapel
• University Logistics, including student and campus mail, surplus property, campus printing, and moving services
• Campus Mobility, including parking lots and garages, campus shuttles, and commuting opportunities
• Panther Central – the University’s one-stop shop for all campus needs including ID cards
• Campus retail operations, including three on-campus stores - The University Store on Fifth, Maggie & Stella's Cards & Gifts, and The Pitt Shop

We welcome you to BHAS, and invite you to explore our services, get to know our leadership team, and learn about our mission, vision, and values. For more information about BHAS, please visit our website at BHAS.pitt.edu or follow us on LinkedIn.

Job Summary

Implements and coordinates daily Panther Central activities, processes, and procedures. Supervises team, develops training programs, and updates policies and procedures. Assists faculty, staff, students and parents with inquiries and issues. Serves as a first point of contact for all issues, identifies trends, and recommends solutions.

Essential Functions

• Implements and coordinates daily Panther Central activities, processes, and procedures; identifies and recommends enhancements to front desk procedures.
• Supervises Panther Central staff; provides direction; assists in initiating disciplinary and other related administrative actions; completes performance appraisals for reports.
• Trains new employees; provides support and feedback; develops and implements new training programs; updates policies and procedures manual.
• Assists students, parents, staff, and other related personnel with inquiries and issues via email, telephone, chat, and in-person.
• Addresses and ensures resolution of customer service and front desk operational issues; serves as the first point of contact for all issues; recommends long term solutions when applicable.
• Identifies trends of issues being raised by customers, notifies appropriate personnel, and recommends solutions; reports on various customer metrics.

Physical Effort

sitting, standing, walking, lifting (up to 35 pounds), carrying, reaching, pushing, and pulling

Assignment Category: Full-time regular

Job Classification: Staff.Supervisor - Panther Central

Job Family: Campus Operations

Job Sub Family: Facilities

Campus: Pittsburgh

Minimum Education Level Required: Bachelor's Degree

Minimum Years of Experience Required: 2

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: Tuesday - Saturday 3PM -11PM

Work Arrangement: Tuesday - Saturday 3PM -11PM

Hiring Range: $47,508 - $50,400, based on qualifications

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents: Resume, Cover Letter

Optional Documents: Not Applicable




Equal employment opportunity, including veterans and individuals with disabilities.

PI278607856