Sr. BIT Program Specialist
- Military veterans preferred
2025-10-06 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Erlanger
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Key Accountabilities:
Capture and document accurate business & system requirements for sign off
Document stakeholder review feedback on deliverables & action the comments through closure
Collect and analyzes systems and operational data to provide recommendations to improve efficiency, employee, and/or customer experience.
Conduct business process flow analysis & mapping
Assist with data specifications mapping & feedback review between DHL stakeholders and vendors
Document user acceptance test steps to ensure the business use cases & criteria are accounted for
Assist with creation of test data and/or ticket requests to load specific production data into multiple TEST environments to support appropriate acceptance test stages
Execute initial end to end system integration test cases prior to execution of User Acceptance Test
Track & capture evidence details of defects to be raised, steps to replicate the issue, & status of fixes/retests needed
Track & capture evidence details of functionalities tested passed
Assist to review updated job aids needed
Track impacted configuration items for proper tracking/creation of RTP checklist for change management & configuration management
Skills/Qualifications:
Bachelor of Science/Arts in related discipline or 3-5 years of experience in related field
Strong analytical skills with attention to detail and critical thinking
Good teamwork & interpersonal skills
Knowledge in technical and business writing skills
Good communication, meeting facilitation & documentation skills
Experience with various methods of requirement elicitation
MS Office suite skills, Visio/Process Flow chart skills, Project Management software skills
Demonstrate understanding of data formats - json, xml, flat files
Demonstrate the understanding of integration concepts – webservice, message integration, etc.
Ideal candidate will possess customs clearance knowledge
Employee Benefits & Incentives
DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:
Competitive Pay
Bonus/Incentive Programs
Retirement Savings – 401K with company match
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:
