Global China Team Lead - Military veterans preferred

About us

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Senior Global Account Excellence Leader
Grade: RCS G
Contract Type: 3 Year Fixed Term (Full-Time)
Travel Remit: Global
Travel Required: Below 50% of total work time
Location: Shanghai, China

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”.

Join our team at DHL as a Senior Global Account Excellence Leader! In this pivotal role, you will drive growth by targeting high-potential Chinese customers expanding cross-border into other regions outside of China and positioning DHL as their strategic supply chain partner. You'll collaborate with various teams to win new business, adapt our approaches to meet the unique needs of these customers, and enhance overall customer satisfaction. By leveraging your expertise in account management and business development, you will orchestrate complex opportunities and foster strong relationships with key stakeholders. If you’re ready to make a significant impact in a dynamic environment, this is your chance!

If this sounds like a team, you'd like to join … keep reading.

Responsibilities

Your key accountabilities include:

• Target high-growth Chinese customers expanding into new regions and position DHL as their strategic supply chain partner.
• Support DSC country teams in the bidding process while leveraging DMS engagement with Chinese stakeholders.
• Adapt business practices to meet the specific needs of Chinese companies, enhancing their competitiveness in new markets.
• Utilize best-practice approaches from the Global Account Development (GAD) team to drive success.
• Grow share of wallet and maximize business retention while protecting margins.
• Leverage relationships with DMS, CSI, and other business units to open doors with target accounts.
• Increase customer satisfaction and ensure operational alignment across regions.
• Maintain a healthy pipeline of opportunities and provide updates to senior stakeholders.
• Coordinate complex opportunities for global Chinese customer accounts expanding cross-border.
• Foster relationships with key stakeholders and monitor the implementation of solutions.
• Drive innovation by leveraging best practices and integrating them into account plans.
• Engage with the DSC global community to maintain accurate customer data.

Requirements

What are we looking for from you?

• Proven track record in complex global, regional, and local matrix environments across DHL Business Units.
• Minimum of 8 years in the logistics industry, with at least 4 years in a senior leadership role focused on account management and business development.
• Extensive knowledge of the supply chain and contract logistics business.
• Strong facilitation and influencing skills at all levels, with a history of managing large, complex projects.
• Degree-level education (ideally at the Master’s level) and demonstrable continuous professional development.
• Fluent in English and native proficiency in Chinese.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.