Customs Compliance Specialist - Military veterans preferred

Job Title:  Customs Compliance Specialist

Location:  Mississauga, ON

DHL Global Forwarding (DGF) is a leader in managing the flow of goods and information across global supply chains, utilizing air, ocean and ground transportation, customs brokerage services and dedicated warehousing and distribution centres. As part of DHL Group, the world’s leading logistics provider with operations in over 220 countries, we are committed to excellence and growth.

Join our team as a Customs Compliance Specialist at DGF Canada. In this role you will be responsible for all post-entry submissions to CBSA, reconciliation and recordkeeping, billing and special projects. He/she would perform these tasks based on understanding of customs rules/legislation, regulations and initiatives gained through working in the Customs Brokerage field.  Candidates must be 18 years or older to apply.

Key Responsibilities:

• Has strong knowledge of Tariff Classifications and CBSA regulations
• Conducts in-depth research of Canadian customs rulings
• Displays a proficient understanding of post-entry adjustment which involves preparing and submitting through the CARM portal
• Ensures prompt updating of systems and diligent recordkeeping of all post-entry documentation
• Facilitates communication with CBSA regarding audits, Post-entry SOA’s and requests for refunds or amendments.
• Maintains daily and monthly logging and reconciliation of post-entry SOA
• Possesses extensive expertise in all Free Trade programs with Canada and demonstrates a comprehensive understanding of Free trade regulations.
• Manages Free Trade Agreements by registering and updating FTA certificates in the system, coordinating with clients and vendors, and maintaining thorough record keeping.
• Prepares customized reports as needed to support ongoing projects.
• Maintains monthly billing and achieves the company’s KPIs.
• Performs internal shipment audits to identify and mitigate customs risks.
• Other duties as required.

Skills/Requirements:

• Post-Secondary Graduate (College Diploma or University Degree)
• Minimum of 2-3 years of prior experience in a Customs role with good knowledge of Customs rules, regulations, tariffs and post entry corrections (refunds/amends)
• Certified Customs Specialist (CCS) designation from the Canadian Society of Customs Brokers (CSCB) is required
• Prior experience in delivering exceptional customer service with a strong emphasis on comprehending and fulfilling customer needs and expectations.
• Strong interpersonal and relationship building capabilities; develops relationships with customers and team members, cooperates with internal and external contacts
• Strong English proficiency and communication skills; demonstrates polite and clear telephone presence  
• Possesses strong planning and organizational skills
• Ability to manage stress by being rational, flexible and in self-control
• Ability to analyze data and information and utilize strategic thinking to develop solutions
• Possesses strong computer skills with intermediate knowledge of Microsoft Office applications (Excel and Word)
• Experience dealing with challenging situations in a fast-paced environment