Network Customer Service Support 2 - Military veterans preferred

Genex Service LLC


Network Customer Service Support 2

US--Remote

Job ID: 25-18366
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.

Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

We are seeking a highly independent Network Customer Service Support with exceptional research skills to join our team. This role serves as an expert point of contact for our network services, requiring confident external communication with providers and partners. The position demands versatility and adaptability as you'll manage a diverse caseload of 80+ unique cases, each requiring different approaches and solutions. This is a dynamic role where no two days are the same, perfect for someone who thrives on variety rather than repetitive tasks.

Key Responsibilities

• Conduct thorough research across multiple system applications to identify root causes of complex issues
• Communicate confidently and professionally via phone and email with providers as a subject matter expert
• Receive and respond to service requests via email, telephone, or Customer Relationship Management (CRM) system
• Document issues within the CRM following specific guidelines and protocols
• Resolve issues within own unit or coordinate with outside departments as needed
• Conduct outreach to internal resources or external partners outside the company when necessary
• Determine the most effective response strategies for various unique situations
• Complete complex tasks with minimal supervision, demonstrating self-direction and initiative
• Anticipate potential challenges and develop proactive solutions
• Switch gears efficiently between different types of cases while maintaining quality and attention to detail

• Required

  • High School diploma or equivalent
  • Proven ability to work independently with minimal supervision
    

   

• Preferred

  • Customer service experience in a transaction-based environment
  • Experience managing varied caseloads requiring different approaches
  • Demonstrated ability to be empathetic and compassionate with customers
  • Experience with CRM systems and reporting tools
  • Problem-solving experience with complex technical or service issues

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