Position Title: Client Support Administrator (CSA) Technical Lead
Location: Schriever Space Force Base, Colorado Springs, CO
Relocation Assistance: None available at this time
Remote/Telework: No – Not available for this position
Clearance Required: DoD Secret
Work Schedule: Day shift
Travel: Up to 10% of the time
Description of Duties:
The MIT Client Support Administrator (CSA) Technical Lead supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract.
The candidate will:
- Implement and maintain various enterprise and mission IT systems and serves as an interface to the supported community users
- Provide guidance, direction, and training to other technicians in the group
- Develop and implement system documentation and operation procedures. Identifies and corrects processing anomalies
- Maintain visibility of Task Order (TO) specific break/fix (Service Desk) and sustainment efforts to coordinate CSA resources where needed; to include the In and Out, Moves and Change (IMAC) team
- Develop, implement, and sustain MIT CSA training standards; to include MIT Service Desk, MDARTS Remedy, and break/fix SOPs
- Monitor and respond to multiple communication channels to ensure customer's unique mission needs are being met
- Coordinate with the MIT CSA Lead to understand and facilitate communication of Enterprise IT outages to CSAs and MIT leadership as required
- Serve as technical expert in the area of client support administration for MDA systems specific to MIT areas
- Using MIT requirements, establish and maintain an active baseline, and assist in developing future needs by proactively researching modernization solutions
- Use Remedy, Power BI, and other metrics tools to monitor MIT IT baseline; respond and report any anomalies or new issues that need to be addressed
- Be a Subject Matter Expert (SME) to provide higher level troubleshooting for IT related issues impacting MDA systems specific to MIT
- Ensure TO specific software requests are tracked and installed as requested by the supported customer base
- Work with EIT and MIT CSAs to develop alternate solutions to break/fix issues as required
- Coordinate with CSA Team Lead and Service Desk Leads to maintain MIT CSA Knowledge Repository
- Manage and execute testing requirements on new hardware/software to ensure functionality with MIT and MDA environments
- Be responsible for MIT CSA Remedy queue management; including stale ticket follow-up, ticket distribution, and Remedy queue quality control checks
Minimum Qualifications:
- Must be a U.S. Citizen
- Must have an active DoD Secret, or higher, Security Clearance
- Must have 5 years of IT work experience outside of an academic setting
- Must have a DoD 8570 approved IAT Level II or IAM Level I Certification
Desired Qualifications:
- Have Missile Defense Agency or Department of Defense experience
- Have experience with DoD and DISA Information Assurance programs
- Have experience with Virtual Desktop Environment Support
- Have experience with storage appliances configuration
- Have experience using the Remedy software action request system
- Have experience with Microsoft Endpoint Configuration Manager (MECM)
- Have experience with audio visual systems
- Have a degree in an IT or Engineering related discipline
Compensation:
Salary Range: $90,000 – $100,000 annually. Final compensation is based on experience, education, and directly relevant certifications.
Application Instructions:
Resumes must be submitted in month/year format to be considered. Candidates must be fully truthful in their application. Dishonesty or misrepresentation may result in disqualification. Only U.S. citizens with an active DoD Secret clearance will be considered.
About Aegis Aerospace
We are a woman-owned space and technology company headquartered in Houston, TX. Our primary objective is to support the Department of Defense and NASA in achieving their missions to defend the security of our country, reach new heights and to discover the unknown. We employ some of the brightest, most experienced engineering and technology experts in the U.S.
To learn more about Aegis Aerospace, visit our website at http://www.AegisAero.com
Equal Opportunity Employer / Protected Veteran / Disability.
Equal employment opportunity, including veterans and individuals with disabilities.
PI278634269
