Telephone Banking Consultant (Mayagüez) - Military veterans preferred

2025-10-07
Popular Bank
Other

/yr

  employee   contract


Mayagüez
Puerto Rico
United States


Position Title: Telephone Banking Consultant (Mayagüez)

Date: Oct 6, 2025

Location: Mayagüez, PR

Company: Popular Bank

Popular is committed to developing and providing growth opportunities for our employees. To foster our commitment, we continually strive to expand our internal mobility options. We invite you to take look at the following opportunity:


Sales & Support, 03

Applying for a position within the same job level as your current role may also represent a growth and development opportunity. Carefully review the tasks and responsibilities stated in the job description prior to applying.

Job Type

  • Full Time Non-Exempt
  • Work location: Mayagüez (On-site)
  • This job requires approximately 8 weeks of training.

Training Information

  • Duration: Approximately 8 weeks
  • Location: La Hacienda branch, Cabo Rojo
  • Start Date: November 24, 2025
  • Training Schedule: Monday to Friday from 8:00 a.m. to 5:00 p.m.

Work Schedule

Available shifts are:

  • 11:00 AM to 8:00 PM
  • 12:00 PM to 9:00 PM

Candidates must be available to work any of the listed shifts as assigned. Shift assignments are subject to operational needs and availability

General Description

Provides customers excellent telephone service to assure the retention and growth of clients’ portfolio ensuring that customers receive the best service possible.

Essential Duties and Responsibilities

  • Analyze client service and claims needs, assess available solutions, and make prompt decisions to resolve issues effectively.
  • Promote cross-selling of financial products and services to enhance client engagement.
  • Address situations within the scope of assigned authority or escalate cases beyond that scope as needed.
  • Provide detailed information about Popular’s products and services, including loans, credit cards, credit lines, vendor payments, balance inquiries, and more.

Education

24 Bachelor's degree approved credits or equivalent combination of education and experience.

Experience

At least two years of experience in customer service or sales.

Other Qualifications

  • Excellent customer service skills, including telephone skills and telephone etiquette.
  • PC Skills including knowledge of Windows Microsoft Office Applications (Word, Excel, Power Point, etc).
  • Detail oriented with analytical skills.
  • Strong proficiency in both spoken and written English and Spanish; completely fluent in both languages.

Values

1. Passion for People
3. Succeed Together
2. Own Every Moment
4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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Equal employment opportunity, including veterans and individuals with disabilities.

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