Key Account Executive - Military veterans preferred

Position - Key Account Executive

Role Context

Ensuring the smooth execution of Key Account Servicing strategy for selected accounts in line with the direction of theCustomer Care & Key Account Supervisor and Sales Managerswhilst continuously working with customers to identify andincorporate their evolving and emerging needs in Key AccountServicing

Key Responsibilities

• Provide the full suite of customer service offerings (includingbookings, inquiries, quotes, supply request, queries) toKeyAccount customers in addition to customized contracted services(Reporting, Mail Room Management).
• Prepare written correspondences to customers when required tofurnish information requested Proactively inform customers of shipment delays and potentialservice failures.

• Make joint visits to Key Account customers with sales staff and when necessary solicit feedback to improve serviceprovided tothe customers
• Pro-active shipment tracking for all Key Accounts on the desk.
• Ensure that all outstanding traces are escalated when necessaryusing GEMA and that all traces are resolved within the shortesttime possible to the customer’s satisfaction
• Ensure that customer complaints and claims transferred to thecustomer care unit are treated as a priority and are resolved to the customer’s satisfaction
• Evaluate complaints and escalate any serious issues to theCustomer Care & Key Account Supervisor.

• Minimum Requirements

• Skills / Qualifications
• Presentation skills (good)
• Customer-facing and interaction skills (excellent)
• Software skills (Word, Excel, PowerPoint, etc.) (excellent)
• Software skills (DHL Systems) (preferable)
• Communication skills, spoken and written (excellent)
• Negotiation and interpersonal skills (excellent)
• Analytical, organizational and motivational skills (excellent)
• Project management skills (good)

• Expected Educational Qualifications

• Customer service / Sales experience
• University degree