Full-Time Dispatcher - Military veterans preferred

Clark University

Location: Worcester, MA Category: Staff and Administrators Posted On: Tue Oct 7 2025 Job Description:

This position is located within the Clark University Police Department. The Clark University Police Department is responsible for ensuring a safe environment for the students, faculty, staff, and public by providing services twenty-four hours a day, seven days a week, including weekends and holidays. Under the general supervision of the Dispatch Coordinator, the Dispatchers that staff the Clark University Police Dispatch Center operate as a primary point of contact for life and property emergencies as well as general police and parking services.

Major Responsibilities:

• Advise, direct and interpret emergency calls for service, and initiate Police, Fire and/or EMS as needed.
• Monitor Worcester Police communications for incidents adjacent to the University, and dispatch Police if necessary.
• Document complete and accurate information into the computer aided dispatch system (IMC).
• Operate two-way radio communications for Police, Fire, and EMS, including the student-run Rapid Response Squad.
• Receive, relay and transmit pertinent LEAPS/CJIS information from the State Criminal Justice Information System (CJIS) terminal.
• Initiate notification to appropriate University officials or students, in the event of an emergency.
• Monitor intrusion, duress and fire alarms on the MicroKey alarm system.
• Utilize and transmit video recordings of incidents through the University's CCTV system (Axis Camera Station).
• Assist with distribution of temporary parking decals.
• Monitor and utilize card access system.
• Receive, record, and disseminate lost and found property in accordance with the Clark University Police lost and found policy.
• Assist students, staff, faculty, and the general public in the lobby of the Police Department.
• Prepare and transmit work orders to the University Facilities department.
• Sign out keys for authorized students, staff or departments in accordance with the Clark University Police key policy.
• Assist with tasks deemed necessary by supervisors or Officers.

Prior experience working with and contributing to a diverse workplace with the ability to interact effectively with a broad range of constituents on campus.

• High School diploma or equivalent is required.
• One year of previous dispatching experience. Training on University-specific software will be provided.
• Must have first aid and CPR certification within 1 month of hire.
• Must be dependable, flexible and able to work all shifts including days, weekends, evenings and holidays.
• Must possess excellent written and interpersonal communication skills including the ability to be calm under pressure.
• Must be able to multi-task.
• Must possess typing skills and knowledge of different computer programs.
• Must be able to successfully pass an on-the-job training program.

At Clark University we believe that diversity of experiences, perspectives, and backgrounds leads to a more innovative and productive work environment. We welcome and encourage individuals of all backgrounds to join our team and contribute their unique ideas to help us achieve our goals.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

To review the Clark University Police Department Annual Security and Fire Safety Report visit here.

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