Position Title: Scheduling Specialist
Description
Job Overview
Are you a highly organized individual who thrives on multi-tasking in a fast-paced environment? As a Scheduling Specialist, you will coordinate shipping, installation, and regulatory notifications for AGSs innovative Slots and Tables products. Youll excel in a dynamic setting, leveraging strong multi-tasking skills to manage evolving priorities effectively. With exceptional customer service, communication and organizational skills, youll drive success and make a meaningful impact in this role.
Responsibilities
- Monitor and manage business operations to meet customer expectations, company goals, and compliance standards.
- Arrange product transportation based on customer, service, and jurisdictional requirements.
- Prepare and verify shipping documents, including bills of lading, commercial invoices, packing lists, and compliance notifications.
- Coordinate with Operations and Field Service to manage work orders, including scheduled and unscheduled support, software, and hardware upgrades.
- Communicate with Field Service Supervisors to determine labor, licensing, and skill needs for work orders.
- Contact customers to schedule work orders, set expectations for start times, technician details, and project completion, and address inquiries or issues.
- Collaborate with Service, Purchasing, Sales, Production, and Compliance to align resources, coordinate third-party vendors, and meet order requirements.
- Track order progress, communicate status to departments, and resolve roadblocks to ensure timely completion.
- Maintain positive interdepartmental relationships to enhance customer service effectiveness.
- Update job knowledge through educational opportunities and perform other assigned duties.
Skills and Requirements
- High School or GED required
- Associates degree or equivalent work experience
- 2 to 3 years of experience preferred
- Familiarity in a multi-module ERP system such as SAP, Oracle, or MS Dynamics
- Basic understanding of coordinating operational activities or willingness to learn
- Excellent communication skills; interacts effectively and works productively with a wide range of people
- Exceptional customer service skills to address customer needs and build positive relationships
- Strong organizational skills to manage multiple tasks and priorities in a dynamic, fast-paced environment
- Proven ability to multi-task and adapt to changing demands while maintaining accuracy and efficiency.
- Experience with Microsoft Office Suite Programs
Note: All offers are contingent upon successful completion of a background check.
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
Equal Opportunity Employer, including disability/protected veterans
Equal employment opportunity, including veterans and individuals with disabilities.
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