Computer Science Lab Manager (Technical Specialist)

Department: Dean of Science and Engineering

Location: Wellesley Hills

MassBay fosters educationalexcellence and academic success to prepare students for local and globalcitizenship, to promote their personal growth, to meet critical workforcedemands of communities, and to contribute to the region’s economic development.

Massachusetts Bay CommunityCollege is served by a cadre of employees of varied backgrounds andexperiences. We invite all individualsto consider joining our community.

Located in Greater Boston, MassBayis a comprehensive, open-access community college, offering associate degreesand certificate programs on three campuses in Wellesley Hills, Framingham, andAshland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant educational community, andhave a desire and ability to serve a population of students with various needsand backgrounds.

The Computer Science (CS) lab manager is responsible for theday-to-day operations of computer laboratories, which includes installation, setup, configuration,troubleshooting, maintaining and overall management of softwareapplications, computer and networking equipment, peripherals, etc. The scope ofwork also includes working closely with MassBay’s Office of InformationTechnology (OIT), implementing the laboratory's policies and regulations, andsupporting multiple OS platforms.

In this role, inaddition to managing CS labs, the individual is responsible for managing theNETLAB and cybersecurity ecosystem including the CS department’s own CyberRange environment. The position requires working directly with CS faculty,students, and OIT, ensuring the system is configured tosupport the needs of the CS and Cybersecurity programs, including the planning,design, configuration/operations, analysis, acquisition, development,implementation, quality assurance, and management of the systems. The CS labmanager will plan and lead the events and develop policies and proceduresgoverning the CS and Cybersecurity laboratories.

Key Responsibilities and Duties:

• Manage day-to-day operations of specialized computer science laboratories and the operation of software applications, computer and networking equipment, peripherals, etc;
  
  
• Provide ongoing faculty support;
  
  
• Install, troubleshoot, and upgrade server-based information systems;
  
  
• Evaluate, test, implement and support new operating systems;
  
  
• Analyze and assess the technological needs of the NETLAB system and installation of new labs within NETLAB environment;
  
  
• Detect, isolate, and resolve NETLAB problems;
  
  
• Anticipate system and network problems, develop and implement a plan of action for the CSlabs;
  
  
• Integrate, manage, configure, monitor operation, test, secure, and support CS department’s own Cyber Range environments;
  
  
• Support activities and events offered MassBay’s Cyber Range;
  
  
• Test virtualized network operating software to resolve technical problems and make the proper on-site repairs;
  
  
• Provide resolution of complex problems and operating malfunctions involving various hardware components and network operating software failures;
  
  
• Monitor the operation of virtual networks and ensure that hardware, especially servers in all CS labs, and network software are functioning properly and meet required standards;
  
  
• Train and assist students with initial guidelines for using the Cyber Range;
  
  
• Ability to perform with minimal supervision;
  
  
• Other duties as assigned.

The above essential duties arerepresentative of the major responsibility of this position. Specific dutiesand responsibilities may vary based upon departmental needs. Other duties maybe assigned to the above list consistent with the knowledge, skills andabilities required for the job.

This list isnot to be considered all-inclusive. A supervisor may assign other duties asrequired to meet the needs and foster the mission of the College.

All employeesof MassBay are expected to work collegially and collaboratively within acommunity that values and celebrates the variety of student experience.

Minimum Qualifications:

• Master’s degree in Computer Science, Information Technology, Management Information Systems, or Instructional Technology; with (2) years experience and/or training that includes computer operating systems, hardware/software installation/troubleshooting, and network system administration; or an equivalent combination of education, training, and experience.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action;
  
  
• Experience working in a community college or similar environment;
  
  
• Demonstrates commitment to working with students in need;
  
  
• Previous experience in a managed service environment;
  
  
• Experience in Cybersecurity training and exercises;
  
  
• Cyber Range management experience;
  
  
• Applications: Security Onion, Apache, SQL Server, etc.;
  
  
• Operating Systems: Microsoft Server, Windows, Linux/Unix, Mac OS;
  
  
• Certifications: CompTIA Network+, Security+, Linux+, Cloud+, CCNA, CISSP, SSCP;
  
  
• Linux: Ubuntu, Debian, Red Hat, Kali;
  
  
• Networking: Routing, Switching, DNS, Active Directory, VPNs, VLANs, PKI;
  
  
• Virtualization: XCP-ng, Kernel Virtual Manager (KVM), VMWare vSphere or Hypervisor;
  
  
• Security Appliances/VMs: Firewalls, pfSense, Intrusion Detection Systems, Vulnerability Scanners, Proxy servers;
  
  
• Networkvulnerability assessment, attack vector and signature recognition, and riskmitigation experience.

Knowledge, Skills, and Abilities:

• Excellent knowledge of a full range of network systems (LAN/WAN) design principles, methodologies, and approaches used in developing, testing, installing, operating, managing, and maintaining networks;
  
  
• Good understanding of cybersecurity, networks, threat intelligence, and cyber operations (defensive and offensive);
  
  
• Knowledge of the network architecture, interrelationships, operating modes, configuration, topology, and protocols of a network environment;
  
  
• Ability to gather facts and assess information, plan the sequence of actions necessary, make sound decisions, and solve a variety of virtual network problems;
  
  
• Ability to maintain an up-to-date awareness of technological advances to meet future requirements;
  
  
• Interpersonal and communication skills; ability to communicate orally and in writing and foster a cooperative work environment;
  
  
• Be sensitive and understand the diverse academic, socioeconomic, cultural, linguistic, ethnic backgrounds, and disabilities of community college students and staff.

Working Conditions and Physical Effort:

• Some external imposed deadlines; difficult to anticipate nature or volume of work with certainty beyond a few days; meeting of deadlines and coordination of activities are key to position;
  
  
• Sitting for prolonged periods of time; moderate lifting requirements; extensive use of computer performed in a comfortable indoor facility.
  

Additional Information:

Salary Range: $70,929 -$79,319, in accordance with one'seducation and experience as dictated by the collective bargaining agreementclassification compensation structure.

As a Massachusetts State Employee, you are offered an outstandingsuite of benefits adding value to your salary.

• Array of choices for health insurance plans to meet individual/ family needs
  
  
• Affordable Dental Insurance and vision discount program
  
  
• 12 paid State/ Federal holidays
  
  
• Generous sick, vacation, and personal time
  
  
• Flexible Spending Plans to reduce your taxable income
  
  
• Low-cost basic and optional life insurance
  
  
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
  
  
• Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
  
  
• Tuition Benefits for employees and dependents at state colleges and universities
  
  
• Free Employee Assistance Program (EAP)
  
  
• Eligibility towards Public Service Loan Forgiveness (PSLF)
  
  
• Free gym and parking on campus

Need moreinfo: https://www.massbay.edu/employment/benefits

Classification: MCCC-Professional

MCCC Union Title, and Grade: Technical Specialist, Grade 5

Deadline: October 18th, 2025 or thereafter until filled.

To Apply: Please include a letter of interest and resume with your online application.

Hiring and future funding of this position is subject to a special earmark state appropriation and is subject to review and approval each year.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights..