LONG Building Technologies
LONG Building Technologies, Inc. is an Equal Opportunity Employer.
Service Support Specialist
Location: Boise, ID, United States
Category: Administrative
Description Position PurposeThe Service Support Specialist will perform administrative and clerical tasks and will assist LONG's Anchorage Alaska Service groups by performing various support functions for customers, service technicians and sales to support LONG Building Technologies' Boise, ID location.
Pay Range: $22.00 - $28.00 per hour plus potential profit share.
BenefitsMedical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.
Essential Duties and ResponsibilitiesTo perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:
- Answer incoming phone calls and accurately route calls using professional and pleasant phone etiquette
- Serve as the first point of contact to visitors and represent the company in a friendly, helpful manner
- Assist with a variety of computer-related tasks
- Process outgoing and incoming mail, FedEx, and freight on a daily basis
- Inventory management and warehouse support
- Material and equipment purchase ordering
- Support maintenance planning and tracking
- Perform a variety of filing and scanning
- Daily organization of office functions
- Assist field technician's with materials and equipment pricing and ordering
- Coordinate distribution of materials, parts and equipment
- Scheduled service agreement materials procurement and tool management
- Assist Service Technicians with setup, repairs, and manual labor
- Estimate and produce document field repair proposals for technician's
- Assist in estimating and producing documents for service agreement proposals
- Assist sales staff with estimating and proposals
- Answer incoming phone calls and accurately route calls using professional and pleasant phone etiquette
- Serve as the first point of contact to visitors and represent the company in a friendly, helpful manner
- Assist with a variety of computer-related tasks
- Other duties as assigned
Qualifications- 1 year of building maintenance or HVAC service experience
- Experience with Microsoft Outlook, Word, and Excel
- Good written and verbal communication with all levels of the organization
- Strong customer service skills with the ability to work independently while consistently meeting deadlines
- Excellent time management and task prioritization
- Ability to use basic hand tools
- Ability to reach/stoop, climb ladders, function at heights, and in tight, confined spaces.
- Ability to solve problems
Preferred Qualifications- No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
Physical Requirements- Routine sitting, lifting, bending, and kneeling
- This position may require lifting to 50 lbs. from floor to countertop and countertop to floor.
Environment- Inside, outside, and warehouse work environments
Hazards- High precarious places
- Inclement weather possible
CompetenciesTo perform this position successfully, an individual must display the following qualities.
- LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.
LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.
At LONG Building Technologies, we don't just accept difference - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Equal employment opportunity, including veterans and individuals with disabilities.
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