Order Entry/Customer Experience Coordinator - Military veterans preferred

Description:

Position Summary:

The Order Entry Specialist is responsible for ensuring the accurate and timely processing of customer orders This role liaises with sales, engineering, and production to ensure a fast and seamless ordering experience. The ideal candidate has strong attention to detail, excellent communication skills, and a passion for the customer experience.

Key Responsibilities:

• Process customer purchase orders with accuracy and in compliance with company policies and terms.

• Review order documentation to confirm pricing, lead times, terms, and technical specifications.

• Coordinate with internal departments (Sales, Engineering, Planning) to ensure special requirements are fulfilled.

• Resolve order-related discrepancies or issues in a timely and professional manner.

• Manage a flexible priority list as expedites and other urgent orders are received.

• Maintain accurate and up-to-date records in ERP systems (e.g., SAP, Oracle, Salesforce).

• Support continuous improvement initiatives to streamline the order entry process.

• Assist with return material authorizations (RMAs) and credit processing as needed.

Preferred Skills:

• Experience working with engineered-to-order or custom products.

• Experience in Syteline ERP

Requirements

 Qualifications:

• High School Diploma or equivalent; Associate's or Bachelor’s Degree preferred.

• 3+ years of experience in order processing, customer service, or inside sales, preferably in a manufacturing or industrial environment.

• Proficient in ERP systems (e.g., SAP, Oracle, Microsoft Dynamics)

• Strong organizational and time management skills 

• Excellent communication and interpersonal skills.

• Ability to read and interpret purchase orders, application specifications, and engineering drawings.

• Team-oriented mindset with a proactive, problem-solving approach.

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