Design Operations Manager - Military veterans preferred

BRG is an Equal Employment Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.


Position Title: Design Operations Manager

Location: Washington, DC | Remote - Washington, DC

Position Type: Full time

Requisition ID: JR100405

Description:

We do Consulting Differently

Second Sight Solutions, a subsidiary of Berkeley Research Group (BRG), is a health technology company, and our innovative technology reimagines how drug discount data is exchanged, establishing new connections and improving transparency for drug manufacturers and their customers. Our customers and partners trust us to deliver reliable, first-to-market solutions and safeguard the data we receive. We trust our employees, and our culture gives them the freedom to create, collaborate, and grow. Our leaders are industry experts, creative, unafraid to challenge the status quo, and the pioneers of market-changing solutions.

About the Role

We're seeking a thoughtful and highly organized Design Operations Manager to join our expanding product design team. This role is crucial in enabling our designers to focus on delivering high-impact, user-centered solutions by establishing the systems, processes, and workflows that support and scale design excellence throughout the organization.

As the Design Operations Manager, you'll partner closely with product designers, product managers, engineers, and cross-functional teams to improve collaboration, increase efficiency, and elevate the visibility and impact of design. You'll also help shape and maintain the design culture, support team rituals, and own the operational aspects of key initiatives, including onboarding, documentation, tooling, and cross-team coordination.

What You'll Do

• Drive Operational Excellence: Streamline workflows, manage design tools, and build repeatable systems to support a high-functioning design team.
• Improve Collaboration: Facilitate smooth collaboration between design, product, and engineering by improving upon existing processes, rituals, and expectations.
• Design Systems Support: Partner with design and engineering to maintain and scale the design system, ensuring consistent usage and efficient updates.
• Documentation & Knowledge Sharing: Build and maintain design documentation in Confluence to ensure easy onboarding and cross-functional understanding.
• Hiring & Onboarding: Support hiring processes and create a smooth onboarding experience for new designers.
• Culture & Team Health: Help foster a positive, inclusive, and collaborative design culture through team events, feedback loops, and process improvements.
• Metrics & Insights: Define and track additional operational metrics that reflect design impact, team performance, and workflow health.
• Design & Product Alignment: Collaborate with Product Operations and Design leads to align on strategies, tools, and workflows that improve user understanding and adoption, operationalizing experiences like onboarding and in-app education at scale.

What We're Looking For

• 5+ years of experience in Design Ops and Product Design
• Deep understanding of design processes and cross-functional product development workflows.
• Excellent organizational and communication skills.
• Experience designing in Figma and working with Jira, Confluence, and Zeplin.
• A proactive, problem-solving mindset with a focus on continuous improvement.
• Ability to balance short-term needs with long-term scalability.
• Passion for empowering creative teams to do their best work.

Bonus Points

Experience scaling operations in a growing product or design team.

Please include a link to your portfolio along with any corresponding passwords for your application to be considered.

The candidate must be able to submit verification of their legal right to work in the U.S. without company sponsorship.

Salary range: $120,000 - $155,000 per year

Candidate must be able to submit verification of their legal right to work in the U.S., without company sponsorship.

About BRG

BRG combines world-leading academic credentials with world-tested business expertise purpose-built for agility and connectivity, which sets us apart—and gets you ahead.

At BRG, our top-tier professionals include specialist consultants, industry experts, renowned academics, and leading-edge data scientists. Together, they bring a diversity of proven real-world experience to economics, disputes, and investigations; corporate finance; and performance improvement services that address the most complex challenges for organizations across the globe.

Our unique structure nurtures the interdisciplinary relationships that give us the edge, laying the groundwork for more informed insights and more original, incisive thinking from diverse perspectives that, when paired with our global reach and resources, make us uniquely capable to address our clients’ challenges. We get results because we know how to apply our thinking to your world.

At BRG, we don’t just show you what’s possible. We’re built to help you make it happen.

BRG is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

PI278720831