Position Title: Project Analyst City: Woodlawn State: MD Country: US Type: Regular Full-Time # of Openings: 1 Company Name: CMS-CCSQ-PM3
Overview:
Tantus Technologies, Inc. (Tantus) is seeking a qualified candidate to serve as a Program Analyst. The Program Analyst will support one of the CMS Quality Program's Lines of Business. Working within the Line of Business, the Program Analyst will coordinate with the product development team, the Service Center and the Program's Policy partners. Working among these teams, the Program Analyst will be responsible for hosting and facilitating meetings, preparing agendas and meeting minutes, ensuring timely and comprehensive responses to customer inquiries, creating workflows, and the triaging of product team Service Center cases.
What Youll do:
Facilitates meetings related to Regulatory Impact Analysis, Service Center Product Support, and System Demos
Schedules and coordinates meetings/appointments as needed
Prepares and modifies documents including agendas, reports, emails, and other documents as needed
Records, compiles, transcribes, and distributes meeting minutes
Prepares and distributes Program Level Dashboards
Support the team with the management of Service Center cases in Service Now
Support the team with monitoring and supporting ServiceNow assignment groups to proactively drive resolution of outstanding Service Center cases
Support the team in analyzing product team case queue’s to determine level of effort to resolve cases during periods of high call volume into the Service Center
Handle requests for information and data from ServiceNow system
Record, track, and coordinate the execution of project team action items across a cross functional project team
Resolves administrative problems and inquiries as needed
Produces PowerPoint decks, binders, packets, and other materials required for meetings
Develop and maintain program documentation and correspondence
Other duties as assigned or directed
Required knowledge and skills
Minimum of 5 years working in an IT environment
Proficiency in Microsoft Office Suite; particularly, MS Word, MS PowerPoint, MS Visio and MS Excel
Agile Certification(s) and/or PMP
Abilities
Self-motivated and able to prioritize work with the ability to work independently and as part of a team
Flexible and ability to plan, prioritize, and execute multiple tasks in a fast paced environment
Must be able to adapt to organizational change and deal well with ambiguity
Exceptional organizational skills including attention to detail and multitasking
Strong analytical and problem solving skills
Ability to communicate clearly and professionally with all levels of the organization, both written and verbal
Ability to work well in a team environment, to collaborate with others, and interface with team members internal and external to the organization
Nice to haves
Bachelor’s degree
Understanding of CMMI ML3 processes
Understanding of Agile
CMS work experience
Help Desk experience
Experience using ServiceNow
Understanding/ interest in the healthcare/ IT fields is preferred.
Experience using the Atlassian Suite
Salary Range:
$75-90k
Equal employment opportunity, including veterans and individuals with disabilities.
